Principal Customer Success Architect

Palo Alto Networks; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Palo Alto Networks in Bengaluru, India, is seeking a security-focused professional to guide customer deployment and customization of the XDR/XSIAM platform throughout the lifecycle. You will help ensure quick, successful deployment and adoption while serving as a product SME for customer questions and technical requests.

In this role, you will write scripts, troubleshoot, and train customers, collaborating with product and engineering teams to maximize value.

Qualifications

• Experience with development and maintenance of scripts in Python; JavaScript or PowerShell is a plus.
• Experience in security design and architecture, content development and workload automation.
• Experienced with technologies such as EDR, SIEM, SOAR, NGFW and their ecosystems.
• Familiarity with cloud providers (GCP, AWS, Azure) and use-cases.
• Familiarity with attack surface management is a plus.
• Experience as a Security Incident Responder or SOC analyst/manager.
• Experience in customer-facing roles is a must.
• Ability to work under pressure, and prioritize tasks accordingly.
• Fluent English is a requirement. Any other language is a plus.

Responsibilities

• Provide guidance and assistance to enable customer deployment and customization of the XDR/XSIAM platform throughout the customer lifecycle to ensure quick and successful deployment and adoption.
• Act as product SME, assisting customers with product questions and technical requirements, writing scripts, troubleshooting, training and other requests.
• Collaborate with product and engineering teams to ensure customers and partners get the most out of our products.
• Translate technical knowledge into articles and guides for customers to enable scalable coverage.

Skills

Python scripting

JS/PowerShell

Security design

EDR/SIEM/SOAR

Cloud platforms

Attack surface

SOC analyst/manager

Customer-facing

Fluent English

Job description

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting‑edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real‑time problem‑solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Summary

Your Impact

• Time to value - Provide guidance and assistance to the team to enable effective customer deployment and customization of their XDR / XSIAM platform throughout the customer lifecycle to ensure quick and successful product deployment and adoption
• Product Experts - Ensure the team acts as the product SME, assisting customers with their product questions and technical requirements, writing scripts, troubleshooting, training and other technical requests.
• Collaboration - working together with product and engineering teams ensuring our customers and partners get the most out of our products
• Digital First - Ensure technical knowledge of the team is translated into articles and guides for our customers to consume allowing our customer coverage to scale

Qualifications

Your Experience

• Experience with development and maintenance of scripts in Python.
  JavaScript or PowerShell is a plus
• Experience in security design and architecture, content development and workload automation.
• Experienced with technologies such as EDR, SIEM, SOAR, NGFW and their ecosystems
• Familiarity with cloud technologies, providers (such as GCP, AWS, Azure) and use‑cases.
• Familiarity with attack surface management is a plus
• Experience as a Security Incident Responder or SOC analyst/manager
• Experience in customer‑facing roles is a must
• Ability to work under pressure, and prioritize tasks accordingly
• Fluent English is a requirement. Any other language is a plus
• Ninja uniform is a plus

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [e-mail].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.