Staff Customer Success Engineer

Palo Alto Networks; Bengaluru; On-site; INR 1,800,000 - 2,400,000; Full time

Benefits offered by this job

Ninja uniform

Job summary

Palo Alto Networks in Bengaluru is seeking a Senior Cortex Customer Success Architect to empower clients to prevent cyberattacks and simplify security operations across XDR/XSIAM deployments.

The role requires deep security expertise, customer-facing experience, and the ability to partner with product and engineering teams to deliver rapid value, drive adoption, and craft guidance and scripts for our customers.

Qualifications

• Experience developing and maintaining scripts in Python; JavaScript or PowerShell is a plus.
• Experience in security design and architecture, content development and workload automation.
• Familiarity with EDR, SIEM, SOAR, NGFW ecosystems.
• Cloud familiarity with GCP, AWS, Azure and related use-cases.
• Experience as a Security Incident Responder or SOC analyst/manager; customer-facing role required.

Responsibilities

• Lead Cortex Customer Success Architects to empower clients to prevent cyberattacks and streamline security operations.
• Act as product SME, answer technical questions, write scripts, troubleshoot, train, and fulfill customer requests.
• Collaborate with product and engineering teams to maximize customer value and adoption.
• Translate technical knowledge into customer guides and reusable content for scalable coverage.

Skills

Python scripting

Security design

Cloud platforms

Incident response

Customer-facing

English fluency

PowerShell/JavaScript

Threat detection

Tools

Python

PowerShell

JavaScript

Job description

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting‑edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting‑edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real‑world problems and ideating beside the best and the brightest, we invite you to join us! We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real‑time problem‑solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Summary

Cortex XDR/XSIAM, Customer Success Architecture

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Your Career

Leading the Cortex Customer Success Architects that are responsible for empowering our clients to prevent successful cyberattacks as well as simplify and strengthen security processes, automate and streamline security operations and attack surface management, the team is built by highly technical professionals that work together with customers, partners, and their awesome colleagues. Without these ninjas, we will fail. And failure is not an option!

Your Impact

• Time to value - Provide guidance and assistance to the team to enable effective customer deployment and customization of their XDR / XSIAM platform throughout the customer lifecycle to ensure quick and successful product deployment and adoption
• Product Experts - Ensure the team acts as the product SME, assisting customers with their product questions and technical requirements, writing scripts, troubleshooting, training and other technical requests.
• Collaboration - working together with product and engineering teams ensuring our customers and partners get the most out of our products
• Digital First - Ensure technical knowledge of the team is translated into articles and guides for our customers to consume allowing our customer coverage to scale

Qualifications

Your Experience

• Experience with development and maintenance of scripts in Python. JavaScript or PowerShell is a plus
• Experience in security design and architecture, content development and workload automation.
• Experienced with technologies such as EDR, SIEM, SOAR, NGFW and their ecosystems
• Familiarity with cloud technologies, providers (such as GCP, AWS, Azure) and use‑cases.
• Familiarity with attack surface management is a plus
• Experience as a Security Incident Responder or SOC analyst/manager
• Experience in customer‑facing roles is a must
• Ability to work under pressure, and prioritize tasks accordingly
• Fluent English is a requirement. Any other language is a plus
• Ninja uniform is a plus

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [e-mail].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.