Presales Engineer

Route Mobile Limited; Maharashtra; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Route Mobile Limited is seeking a Presales Engineer (CPaaS & Digital Identity) to drive enterprise opportunities across APAC. You will translate business needs into scalable technical and commercial solutions, run discovery workshops, and lead RFP responses in collaboration with Sales, Product, and Engineering.

The role focuses on CPaaS, Email, and Digital Identity use cases, including OTP authentication, deliverability, and identity verification, while helping customers adopt secure, scalable

Qualifications

• Hands-on experience with SMTP and Email APIs.
• Expertise in Email Deliverability and authentication.
• Knowledge of SPF, DKIM, DMARC.
• Experience with API integrations and cloud architectures.

Responsibilities

• Design scalable enterprise CPaaS and Digital Identity solutions.
• Lead discovery workshops with enterprise customers.
• Prepare technical-commercial RFP/RFQ responses.
• Collaborate with Product and Engineering for feedback.
• Drive go-to-market initiatives across channels.
• Support win strategies to accelerate deals.

Skills

Presales

Solution Consulting

Enterprise Engagement

CPaaS

SaaS

Education

Engineering degree

MBA (advantage)

Tools

Postman

REST APIs

Webhooks

JSON

Email APIs

Job description

Presales Engineer (CPaaS & Digital Identity)

Location: India / APAC

About Us

Route Mobile is a leading Cloud Communication Platform (CPaaS) provider serving enterprises, OTT players, and mobile network operators globally. Our portfolio includes Messaging (SMS, WhatsApp, RCS), Voice, Email, Conversational AI, Analytics, Monetization, and Digital Identity solutions. We enable enterprises to deliver secure, scalable, and intelligent customer engagement experiences.

Role Overview

We are seeking a commercially driven Presales professional to support Enterprise GTM initiatives across CPaaS, Email, and Digital Identity portfolios. This role involves enterprise solutioning, competitive positioning, POCs, RFP responses, and cross-functional coordination.

Key Responsibilities

• Design scalable enterprise solutions across Messaging (SMS, WhatsApp, RCS), Voice, Email, Chatbots, and Digital Identity use cases.
• Translate complex business requirements into technically feasible and commercially viable solutions.
• Lead discovery workshops and technical consultations with enterprise customers.
• Support Digital Identity use cases including OTP authentication, fraud prevention, number intelligence, and identity verification.
• Drive Email solutioning including deliverability best practices, SPF/DKIM/DMARC, IP warm-up, and sender reputation management.
• Partner with Sales teams to improve win ratios and accelerate deal closures.
• Lead technical-commercial responses for RFP/RFQ opportunities.
• Collaborate with Product and Engineering teams to provide structured market feedback and feature enhancement inputs.
• Benchmark against CPaaS and Digital Identity competitors and contribute to positioning strategies.

Key Requirements:

The successful candidate should have hands-on experience with:

• SMTP and Email APIs
• Email Deliverability Best Practices
• SPF, DKIM, and DMARC
• Dedicated and Shared IP Management
• IP Warming Strategies
• Sender Reputation Management
• Inbox Placement Optimization
• Bounce and Complaint Handling
• Email Authentication and Security
• Domain Reputation Monitoring
• Transactional and Marketing Email Workflows

Experience in one or more of the following channels:

• WhatsApp Business Platform
• RCS Business Messaging
• SMS Messaging
• Voice Solutions
• Push Notifications

Technical Skills

• REST APIs
• JSON
• Webhooks
• Postman
• Basic Cloud Knowledge (AWS, Azure, GCP)
• CRM and Marketing Automation Platforms

Skills & Qualifications

• 2–4 years of experience in Presales / Solution Consulting within CPaaS, SaaS, Telecom, or Digital Identity domains.
• Strong exposure to enterprise customers across BFSI, E-commerce, Travel, Fintech, or Digital sectors.
• Experience working with Messaging APIs, WhatsApp Business API, RCS, Voice, Email platforms, and Digital Identity solutions.
• Strong understanding of API integrations and cloud-based architectures.
• Excellent presentation, communication, and stakeholder management skills.
• Ability to handle ambiguity and work in fast-paced environments.
• Engineering background preferred; MBA is an added advantage.