Pre Sales Associate

Atlys; Delhi; Hybrid; INR 600,000 - 900,000; Full time

Job summary

Atlys in India is seeking a proactive Pre-Sales Associate who can turn traveler curiosity into conversions. This six-day role places you as the first touchpoint for customers, guiding them through Atlys offerings and building trust from the first interaction.

You will engage across calls, chats, and emails to understand travel needs, educate on visa processes and product features, nurture leads, and ensure smooth handoffs to fulfillment teams.

Qualifications

• 1+ years of total work experience in pre-sales, sales, or customer-facing roles.
• Ability to translate complex information into simple, human conversations.
• Empathy-driven and solution-oriented mindset.
• Comfortable in a fast-paced startup environment where every interaction counts.
• Willing to work a 6-day schedule with in-office Mon-Fri and rotating weekend WFH.

Responsibilities

• Engage with potential customers across calls, chats, and emails to understand travel needs and guide them to the right Atlys solution.
• Educate customers about visa processes, product features, and service benefits with clarity and empathy.
• Nurture leads through follow-ups, ensuring smooth handoff to operations or fulfillment teams post-conversion.
• Analyze customer interactions and feedback to identify patterns, pain points, and opportunities to improve pre-sales conversion.
• Collaborate with marketing, fulfillment, and product teams to align customer communication and enhance the overall experience.
• Maintain accurate lead data and interaction details in CRM tools.

Skills

Communication

Interpersonal

Empathy

Startup mindset

Job description

Atlys ’ mission is to enable every person on earth to travel freely.

At Atlys, we’re building the infrastructure that makes international travel seamless, driven by a clear vision to remove friction and uncertainty from global travel. Today, visas and travel documentation remain some of the most frustrating, time‑consuming, and unpredictable parts of the journey. Our goal is to solve this through technology, making global travel faster, simpler, and far more predictable. Building the future of global mobility is one of the most exciting opportunities of this decade, and we’re only getting started.

Job Requirements

We’re looking for a proactive and articulate Pre-Sales Associate who can turn customer curiosity into confident conversions. This is a 6-day working role where you’ll be the first touchpoint for travelers exploring Atlys, helping them understand our offerings, guiding them through their journey, and ensuring every interaction builds trust and excitement.

The Job

• Engage with potential customers across channels (direct calls, chats, emails) to understand their travel needs and guide them toward the right Atlys solution.
• Educate customers about visa processes, product features, and service benefits with clarity and empathy.
• Nurture leads through follow-ups, ensuring smooth handoff to the operations or fulfillment teams post-conversion.
• Analyze customer interactions and feedback to identify patterns, pain points, and opportunities to improve pre-sales conversion.
• Collaborate closely with marketing, fulfillment, and product teams to align customer communication and enhance the overall experience.
• Maintain accurate lead data and interaction details in CRM tools.

The Ideal Candidate

• 1+ years of total work experience in pre-sales, sales, or customer-facing roles.
• Excellent communication and interpersonal skills - you can turn complex information into easy, human conversations.
• Empathy-driven and solution-oriented mindset.
• Comfortable working in a fast-paced startup environment where every interaction counts.
• Comfortable working a 6-day schedule, with Monday–Friday in-office and a rotational WFH shift on either Saturday or Sunday.

What The Hiring Journey Looks Like

• First up: If your profile looks like a strong fit, our People team will reach out within 7 days for a quick intro chat.
• Next up: You’ll speak with the hiring manager and a peer (order may change depending on calendars, we like to keep things fast and flexible).
• Finally: If it feels like a strong mutual fit, we move fast and get you started at Atlys.

We keep communication transparent and timelines quick. If things don’t work out, we’ll always close the loop over email, and you’re welcome to apply again in the future :)