Pre/Post-Delivery Owner

RELX INC; Chennai; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Health Insurance

Subsidized Meals in Chennai

Free Transport pickup and drop from/to

Comprehensive health insurance

Job summary

RELX INC in Chennai is seeking a Pre/Post Delivery Owner to ensure order accuracy, from pre-delivery checks to invoicing, while coordinating with sales and billing teams. The role emphasizes adherence to guidelines, SOX controls, and efficient handling of high-volume transactions.

The candidate will leverage AI tools to streamline workflows, improve delivery and invoicing accuracy, and support continuous process improvements in a fast-paced environment.

Qualifications

• Bachelor's degree or equivalent with 2 years' experience in a professional capacity.
• Proficiency with the Microsoft Office suite (Word, Excel & PowerPoint).
• Strong organizational, verbal and analytical skills, with strong attention to detail.
• Ability to multitask within a fast-paced environment.
• Actively adopts approved AI tools and identifies AI and automation opportunities to improve efficiency.

Responsibilities

• Works with pre/post-delivery owners to manage transaction volume and ensure delivery accuracy.
• Ensures proof of delivery exists and the Billing team sends it with every invoice.
• Sets and verifies billing details for client invoicing and follows up on missing information.
• Reviews SOX-related delivery reports to ensure billing approvals and documentation.
• Tracks orders with missing information or failed proof-of-delivery checks and resolves issues.
• Collaborates with team members to review root causes and drive process improvements.
• Keeps delivery and billing stakeholders updated and resolves post-billing queries promptly.

Skills

MS Office

Attention to detail

Analytical skills

Communication

Education

Bachelor's degree or equivalent

Tools

AI tools

Job description

Chennai

Full time

R120295

Pre/ Post Delivery Owner

Ready to put your attention to detail to work, ensuring accurate orders, seamless deliveries and timely invoicing?

Want to combine your operations experience and analytical skills with AI tools to streamline workflows and drive process improvements?

About our Team

The Corporate Markets – Pharma group is the leading provider of content-based marketing services to the pharmaceutical, medical device, and biotech industries. We build on Elsevier’s strong content position and relationships with healthcare professionals to help our clients reach their desired audience with best-in-class clinical content that only Elsevier can deliver. We are leaders in what we do.

About the Role

In the pre-delivery stage, the Pre/Post-Delivery Owner ensures order information is "right first time" and completes order checks before delivery. Working regionally with sales representatives, they make sure orders follow agreed guidelines and that no "Rules of the road" products are approved until compliant. In the post-delivery stage, they confirm the customer contract is fulfilled before invoicing, working closely with the billing and invoice team to complete proof-of-delivery checks for every order and give the go-ahead to invoice.

Responsibilities:

• Works in close collaboration with other pre/post-delivery owners to manage the volume of transactions; has a good overview of Global Pharma products, understands what "delivery" entails for those products, and checks journal shipment and product delivery.

• Ensures proof of delivery exists and the Billing team sends it to the customer with every invoice.

• Ensures billing details for client invoicing are set and proactively chases up any missing information.

• Stays organized and reviews product delivery order reports for SOX compliance, ensuring orders are approved for billing and that SOX checks are done and appropriately documented in line with relevant processes.

• Tracks orders that are missing information and/or incomplete (e.g. missing insertion orders, generic email IDs) as well as orders that failed proof-of-delivery checks.

• Works with other team members and Delivery Owners to review root causes of recurrent issues, continuously helps improve metrics and ensures orders are keyed right first time.

• Keeps the Product Delivery Lead up to date on billing orders, ensures adherence to an agreed time frame when orders are delivered, and liaises very closely with the billing team to resolve any post-billing queries.

• Remains calm and accurate and adheres to processes, particularly when managing high volumes of transactions over month-end and year-end.

Requirement

• Bachelor's degree or equivalent work experience, with 2 years' experience in a professional capacity, preferably in Operations or Process Management.

• Proficiency with the Microsoft Office suite (Word, Excel & PowerPoint).

• Strong organizational, verbal and analytical skills, with strong attention to detail.

• Ability to multitask within a fast-paced environment.

• Strong communication, follow-through and interpersonal skills, and a team player.

• Actively adopts approved AI tools and identifies AI and automation opportunities to improve efficiency, accuracy, quality and predictability, simplify repetitive/manual tasks, streamline workflows and reduce turnaround time.

• Experiments with AI-enabled ways of working, shares use cases, prompts, best practices and learnings to build team capability, and leverages AI within the wider Elsevier ecosystem by integrating with existing tools, dashboards and processes while avoiding unnecessary duplication.

• Ensures responsible and compliant AI usage while tracking and demonstrating tangible benefits such as time saved, reduced manual effort, improved quality and process improvements.

Work in a way that works for you

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for You

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Comprehensive Health Insurance: Covers you, your immediate family, and parents.

• Enhanced Health Insurance Options: Competitive rates negotiated by the company.

• Group Life Insurance: Ensuring financial security for your loved ones.

• Group Accident Insurance: Extra protection for accidental death and permanent disablement.

• Flexible Working Arrangement: Achieve a harmonious work-life balance.

• Employee Assistance Program: Access support for personal and work-related challenges.

• Medical Screening: Your well-being is a top priority.

• Modern Family Benefits: Maternity, paternity, and adoption support.

• Long-Service Awards: Recognizing dedication and commitment.

• New Baby Gift: Celebrating the joy of parenthood.

• Subsidized Meals in Chennai: Enjoy delicious meals at discounted rates.

• Various Paid Time Off: Take time off with Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, and Gazetted Public Holidays.

• Free Transport pick up and drop from the home -office - home (applies in Chennai)

About the Business

A global leader in information and analytics, we help researchers and healthcare professionals' advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers:

EEO Know Your Rights.

RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.

Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.

Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.