Pre and Post Delivery Operations Owner

Elsevier; Chennai; On-site; INR 550,000 - 850,000; Full time

Benefits offered by this job

Health insurance

Flexible hours

Meal subsidies (Chennai)

Paid time off

Life insurance

Job summary

Elsevier in Chennai, India, seeks a Pre/Post-Delivery Owner to ensure orders are right first time and to verify post-delivery obligations before invoicing.

You will work with sales and billing teams to ensure SOX compliance, manage high-volume transactions, and identify AI-driven improvements to speed up processes while maintaining accuracy.

Qualifications

• Bachelor's degree or equivalent work experience.
• Strong organizational and analytical skills with attention to detail.
• Experience using AI tools to improve workflows and automation.

Responsibilities

• Ensure orders and delivery checks are accurate and compliant.
• Collaborate with sales and billing to finalize orders before invoicing.
• Support SOX controls and process improvements.
• Monitor delivery proof of delivery and chase missing data.
• Coordinate with teams to resolve post-billing queries.
• Maintain clear records of order status and BP-to-billing cycles.

Skills

Attention to detail

Analytical skills

Organizational skills

Verbal and written communication

AI tools adoption

Education

Bachelor's degree or equivalent

Tools

Excel

PowerPoint

Job description

Pre/Post-Delivery Owner Pre/ Post Delivery Owner

Ready to put your attention to detail to work, ensuring accurate orders, seamless deliveries and timely invoicing? Want to combine your operations experience and analytical skills with AI tools to streamline workflows and drive process improvements?

About our Team

The Corporate Markets – Pharma group is the leading provider of content-based marketing services to the pharmaceutical, medical device, and biotech industries. We build on Elsevier’s strong content position and relationships with healthcare professionals to help our clients reach their desired audience with best-in‑class clinical content that only Elsevier can deliver. We are leaders in what we do.

About the Role

In the pre-delivery stage , the Pre/Post-Delivery Owner ensures order information is "right first time" and completes order checks before delivery. Working regionally with sales representatives, they make sure orders follow agreed guidelines and that no "Rules of the road" products are approved until compliant. In the post-delivery stage , they confirm the customer contract is fulfilled before invoicing, working closely with the billing and invoice team to complete proof‑of‑delivery checks for every order and give the go‑ahead to invoice.

Responsibilities

• Works in close collaboration with other pre/post-delivery owners to manage the volume of transactions.
• Has a good overview of Global Pharma products, understands what "delivery" entails for those products, and checks journal shipment and product delivery.
• Ensures proof of delivery exists and the Billing team sends it to the customer with every invoice.
• Ensures billing details for client invoicing are set and proactively chases up any missing information.
• Stays organized and reviews product delivery order reports for SOX compliance, ensuring orders are approved for billing and that SOX checks are done and appropriately documented in line with relevant processes.
• Tracks orders that are missing information and/or incomplete (e.g. missing insertion orders, generic email IDs) as well as orders that failed proof‑of‑delivery checks.
• Works with other team members and Delivery Owners to review root causes of recurrent issues, continuously helps improve metrics and ensures orders are keyed right first time.
• Keeps the Product Delivery Lead up to date on billing orders, ensures adherence to an agreed time frame when orders are delivered, and liaises very closely with the billing team to resolve any post‑billing queries.
• Remains calm and accurate and adheres to processes, particularly when managing high volumes of transactions over month‑end and year‑end.

Requirements

• Bachelor's degree or equivalent work experience, with 2 years' experience in a professional capacity, preferably in Operations or Process Management.
• Proficiency with the Microsoft Office suite (Word, Excel & PowerPoint).
• Strong organizational, verbal and analytical skills, with strong attention to detail.
• Ability to multitask within a fast‑paced environment.
• Strong communication, follow‑through and interpersonal skills, and a team player.
• Actively adopts approved AI tools and identifies AI and automation opportunities to improve efficiency, accuracy, quality and predictability, simplify repetitive/manual tasks, streamline workflows and reduce turnaround time.
• Experiments with AI‑enabled ways of working, shares use cases, prompts, best practices and learnings to build team capability, and leverages AI within the wider Elsevier ecosystem by integrating with existing tools, dashboards and processes while avoiding unnecessary duplication.
• Ensures responsible and compliant AI usage while tracking and demonstrating tangible benefits such as time saved, reduced manual effort, improved quality and process improvements.

Work in a way that works for you

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long‑term goals. Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

Benefits

• Comprehensive Health Insurance: Covers you, your immediate family, and parents.
• Enhanced Health Insurance Options: Competitive rates negotiated by the company.
• Group Life Insurance: Ensuring financial security for your loved ones.
• Group Accident Insurance: Extra protection for accidental death and permanent disablement.
• Flexible Working Arrangement: Achieve a harmonious work‑life balance.
• Employee Assistance Program: Access support for personal and work‑related challenges.
• Medical Screening: Your well‑being is a top priority.
• Modern Family Benefits: Maternity, paternity, and adoption support.
• Long‑Service Awards: Recognizing dedication and commitment.
• New Baby Gift: Celebrating the joy of parenthood.
• Subsidized Meals in Chennai: Enjoy delicious meals at discounted rates.
• Various Paid Time Off: Take time off with Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, and Gazetted Public Holidays.
• Free Transport pick up and drop from the home -office - home (applies in Chennai)

About the Business

A global leader in information and analytics, we help researchers and healthcare professionals' advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

Equal Opportunity Employer

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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