Portfolio IT Executive

InterContinental Hotels Group; Haryana; On-site; INR 600,000 - 900,000; Full time

Job summary

InterContinental Hotels Group is hiring an IT Executive in Haryana to ensure smooth operation of hotel IT systems, hardware, software, networks and security. You will provide day-to-day technical support, manage backups, and assist in PCI DSS compliance to safeguard guest data and streamline operations.

Ideal candidates have 2–4 years in IT support within hospitality, a relevant IT degree, and strong communication and problem-solving skills to work across hotel departments.

Qualifications

• Diploma or Bachelor's in IT/CS or related field.
• 2–4 years in IT support or IT operations, hotel experience preferred.
• Knowledge of hardware, software troubleshooting, Windows OS, networking, and Wi‑Fi.
• Familiarity with PMS, POS, email systems, antivirus, backups, and IT security practices.
• Good communication, problem-solving, coordination, and documentation skills.
• Ability to work in a hospitality environment and respond to operational IT needs.

Responsibilities

• Provide day-to-day technical support to hotel colleagues and resolve hardware/software issues.
• Maintain and troubleshoot hotel IT systems including PMS, POS, email, and business apps.
• Monitor hotel LAN/WAN, Wi‑Fi, switches, routers, and other IT infrastructure.
• Follow IT security policies, support PCI DSS compliance, and audits.
• Perform regular data backups and test restoration/disaster recovery.
• Maintain IT asset inventory and coordinate with vendors for support.
• Document IT logs, SOPs, and train staff on basics; assist in system upgrades.
• Support guest services and hotel operations with IT during peak times.

Skills

Technical troubleshooting

Customer service

Attention to detail

Teamwork

Time management

Information security awareness

Willingness to learn

Education

Diploma or Bachelor’s degree in IT/CS

Tools

PMS

POS

Windows operating systems

LAN/WAN

Wi‑Fi

Antivirus software

Backups

Job description

Job Purpose

To ensure the smooth functioning of all hotel IT systems, hardware, software, networks, and communication systems. The IT Executive will provide day-to-day technical support to hotel colleagues, maintain system security, troubleshoot technical issues, and ensure compliance with IHG IT standards and procedures to support efficient hotel operations and a seamless guest experience.

Key Responsibilities

1. IT Operations and Technical Support

• Maintain and troubleshoot computers, laptops, printers, servers, network devices, Wi-Fi, and other IT equipment.
• Provide timely technical support to hotel colleagues and resolve hardware and software issues.
• Ensure the smooth functioning of hotel systems, including Property Management Systems (PMS), Point of Sale (POS), email, and other business applications.
• Monitor system performance and elevate unresolved technical issues to the IT Manager or relevant service provider.

2. Network and Infrastructure Management

• Monitor hotel LAN/WAN, Wi-Fi connectivity, switches, routers, firewalls, and cabling.
• Ensure the availability and proper functioning of IT infrastructure across hotel departments.
• Maintain updated records of network devices, IT assets, and system configurations.

3. Information Security and Compliance

• Follow IHG IT security policies, data protection guidelines, and access control procedures.
• Maintain antivirus and endpoint security updates and support regular system patching.
• Ensure secure access to IT rooms and equipment.
• Support PCI DSS compliance, information security audits, and closure of audit observations.
• Maintain confidentiality of guest, colleague, and business information.

4. Backup and Business Continuity

• Perform and monitor regular data backups as per established procedures.
• Assist in testing backup restoration and disaster recovery arrangements.
• Report system failures, security incidents, and potential data loss risks immediately.

5. IT Asset and Vendor Management

• Maintain an updated inventory of IT hardware, software, licenses, and accessories.
• Track IT equipment allocation, repairs, warranties, and replacements.
• Coordinate with external vendors and service providers for maintenance and technical support.
• Assist in preventive maintenance and ensure timely resolution of service requests.

6. Documentation and Training

• Maintain IT logs, incident registers, maintenance records, and system documentation.
• Assist in implementing IT Standard Operating Procedures (SOPs) and brand standards.
• Guide hotel colleagues on basic troubleshooting, system usage, cybersecurity, and data security practices.
• Support IT audits, system upgrades, and new technology implementations.

7. Guest and Business Support

• Ensure prompt resolution of technology-related issues affecting guest services and hotel operations.
• Provide IT support during peak operational hours and critical hotel activities.
• Coordinate with Front Office, Food & Beverage, Finance, Sales, and other departments to ensure uninterrupted business operations.

Qualifications and Experience

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 2–4 years of experience in IT support, IT operations, or a similar role; hotel industry experience will be preferred.
• Basic knowledge of computer hardware, software troubleshooting, Windows operating systems, networking, LAN/WAN, and Wi‑Fi.
• Familiarity with PMS, POS, email systems, antivirus software, backups, and IT security practices.
• Good communication, problem-solving, coordination, and documentation skills.
• Ability to work in a hospitality environment and respond to operational IT requirements as needed.

Key Competencies

• Technical troubleshooting and problem-solving
• Customer service orientation
• Attention to detail
• Teamwork and collaboration
• Time management and responsiveness
• Information security awareness
• Willingness to learn and adapt to new technologies

IHG Values – True Hospitality

• True Attitude: Demonstrate care and a positive approach while supporting colleagues and guests.
• True Confidence: Apply technical knowledge effectively and professionally.
• True Listening: Understand user requirements and identify the root cause of issues.
• True Responsiveness: Resolve IT issues promptly to minimize disruption to hotel operations.