PMO Analyst | Lead CSM Ops (India)

InfoCepts; India; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

InfoCepts is seeking a PMO/Revenue Operations professional to govern SOWs, budgets and staffing across delivery teams. You will lead planning, governance metrics and automation to surface risks early and drive data-backed decisions.

You will collaborate with Legal, Finance, AM and Ops to optimize CRM, InfoBiz, DMS, DME, Jira and PSA tooling while building executive dashboards and reporting that improve forecast accuracy and enable faster course corrections.

Qualifications

• Bachelor's degree in a relevant field.
• MBA, PMP, PRINCE2 or PMI-ACP preferred.
• Demonstrated use of AI, BI dashboards and automation in business operations.
• Experience in PMO, governance or revenue operations.
• Strong stakeholder management across time zones.

Responsibilities

• Own the SOW lifecycle end-to-end: initiation, approvals, execution, version control and repository as single source of truth.
• Maintain a live resource plan with real-time visibility of capacity, competency and availability.
• Build leadership dashboards, KPI packs and exception reports for data-driven decisions.
• Standardise project templates, cadence and reporting with AI-enabled summaries and alerts.
• Track revenue forecasts, project financials, margins, burn and billing readiness; flag leakage.

Skills

PMO governance

SOW governance

Contract governance

AI & Automation

BI dashboards

Power BI

Jira

CRM

Education

Bachelor's in Engineering/IT

MBA preferred

PMP/PRINCE2

Tools

InfoBiz

DMS

DME

CRM

Jira

Task Planner

PSA/PMO tooling

Job description

Purpose of the Position

Own project, SOW, contract and portfolio governance for the CSM Ops team the operating bridge between Delivery, Account Management, TP Team, Finance, Legal and RevOps.

Keep engagements on plan, surface risks early, contain revenue and staffing leakage, and give leadership one trusted, data-backed view of account health across DMS, DME, InfoBiz and CRM. Use GenAI, BI and workflow automation tools to reduce manual reporting, improve forecast accuracy and enable faster decisions.

For high performers, a pathway into CEO Office, Business Operations Leadership, Strategic PMO, Revenue Operations or Delivery PMs.

Key Results Areas & Acivities

SOW & Contract Governance

• Own the SOW lifecycle end to end initiation, approvals, execution, version control and repository as single source of truth.


• Maintain a live view of active, expiring and pending SOWs; drive renewals, extensions and amendments ahead of expiry.


• Track contracted versus actual effort, headcount, rate cards, milestones and elevate scope creep and unbilled work.


• Run change control: CRs, addenda and rate revisions papered and approved before work begins.


• Operationalise commercial terms in InfoBiz rate cards, billing milestones, PO coverage and flag PO burn early.


• Report at-risk SOWs and renewal exposure; partner with Legal, Finance, AM and CSM Ops leads on closure and non-renewal calls.

Planning, Resourcing & Reporting

• Maintain a single live resource plan real-time visibility of capacity, competency and availability.


• Partner with the TP Team to track allocations, staffing gaps, leave and bench time across the matrix structure.


• Build leadership dashboards, KPI packs and exception reports that convert project data into clear decisions and actions.


• Standardise project templates, cadence and reporting rituals; use AI-enabled summaries, workflow automation and alerts to reduce manual follow-ups.

Project & Financial Operations

• Own InfoBiz data hygiene, DMS/DME inputs, role creation and TP Team coordination for allocations.


• Support end-to-end project management demand capture, planning, project setup, deliverable mapping and documentation.


• Track revenue forecasts, project financials, margins, burn, billing readiness and benefits realisation; flag leakage, staffing gaps and budget overruns.


• Work with Account VMO and CSM Ops leads; drive adoption of CRM, InfoBiz, DMS, DME, Jira, Task Planner and modern PSA/PMO tooling.

Governance & Compliance

• Enforce governance standards across CSM engagements; track milestones, dependencies, risks, decisions and project health.


• Own account-level and Biz Market risk and issue registers; proactively drive closure with stakeholders.


• Monitor revenue losses and timesheet compliance; facilitate internal and external audits.


• Track compliance obligations InfoSec, Legal, SLAs, reporting commitments, BGV, security and access and keep evidence audit-ready in the Compliance Module.

Essential Skills

• PMO & Portfolio Governance Enterprise governance frameworks, portfolio visibility, milestone, dependency, RAID and executive reporting.


• SOW & Contract Governance MSAs, SOWs, change requests, rate cards, PO coverage, billing milestones, T&M; versus fixed-price.


• Operational Systems InfoBiz, DMS, DME, CRM, Jira, Task Planner and PSA/PPM/PMO tooling.


• Business Intelligence & Data Storytelling Dashboards, large datasets, Power BI/Excel capability and insight converted into decisions.


• Revenue & Commercial Acumen Forecasting, financial analysis, margin management, billing readiness, revenue assurance and perks tracking.


• AI & Automation Readiness Hands-on use of Copilot, Claude, ChatGPT/GenAI tools, workflow automation and intelligent reporting to reduce manual effort.


• Agile / Hybrid Ways of Working Working knowledge of Agile, waterfall and hybrid delivery models; ability to adapt governance by engagement type.


• Communication Strong stakeholder management, proactive follow-through and persuasive written/verbal communication across time zones.

Qualifications

Experience

• 59 years of relevant experience in PMO, project governance, delivery operations or revenue operations.


• Demonstrated use of AI tools, BI dashboards, automation or modern PSA/PMO platforms in business operations is highly desirable.

Education

• Bachelor's degree in Engineering, Computer Science, IT, Business Administration, Finance or related field. MBA, PMP, PRINCE2 or PMI-ACP preferred.

Location Nagpur

Years Of Exp 5 to 9 years .