Platform Manager

Shell Recharge Solutions; Bengaluru; On-site; INR 4,000,000 - 6,000,000; Full time

Benefits offered by this job

Casual work environment

Flexible scheduling

Remote/Hybrid options

Job summary

Shell Recharge Solutions seeks a Platform Manager in Bengaluru to shepherd a world-class platform SRE team. The role emphasizes an automation-first mindset, infrastructure as code, and reliability across a global EV charging platform.

You will ensure uptime, drive firmware changes, and collaborate with EPCM and cross-functional teams to onboard charge points onto the CPMS while maintaining security and cost controls. Strong communication across regions is essential.

Qualifications

• Global platform experience (B2C or B2B)
• Experience with firmware deployment and IoT onboarding/offboarding
• Strong monitoring and alerting experience
• Cloud cost optimization and AWS-native services expertise
• Sr. SRE/DevOps exposure with project management in IoT projects

Responsibilities

• Ensure system reliability, uptime, and performance of global platform
• Real-time surveillance of EV charging systems to identify issues and coordinate across regions
• Deliver firmware changes and drive testing improvements
• Lead commissioning with EPCM partners to onboard charge points to CPMS
• Provide guidance to DC specialists during commissioning
• Collaborate with Shell, Engineering, and IT to complete projects on time and to spec
• Collaborate with ERP/Engineering teams to build scalable and resilient systems
• Contribute to incident response, root-cause analysis, and postmortems

Skills

DevOps/SRE experience

IoT platform experience

Monitoring & observability

AWS native services

Incident management/on-call

Education

Bachelor’s degree in Computer Science/IT

Tools

EKS

EC2

S3

RDS

Lambda

Dynatrace

Prometheus

Grafana

Zabbix

Job description

Shell Recharge Solutions is seeking a Platform Manager.

We are excited to find a highly engaged engineer who is obsessed with technology that wants to be a part of a “world class” platform SRE team. Shell Recharge Solutions engineers must possess an "automation first" mindset, with a relentless focus on documentation, quality, scalability, and reliability using Infrastructure as Code tools.

This position will be part of a platform team that is developing exciting products and solutions and playing a key part in driving forward the electrification of transportation.

What you’ll do

• Ensure system reliability, uptime, and performance of global platform
• .Conduct real-time surveillance of our EV charging systems to proactively identify and mitigate performance issues and anomalies near 24/7 basis. As such, you collaborate with IDT and FMC players to ensure incident detection also happens outside office hours (monitoring shifts among teammembers subject to duty schedule
• )Deliver on change & releases like firmware changes and drive insights & intelligence back into testing processes and tech discussions with the wider organization
• .Successfully deliver and project manage first time right commissioning activities alongside our Engineering Procurement Contract Management (EPCM) partners to successfully bring charge points onto our Charge Point Management System (CPMS)
• .Provide technical guidance and support to DC specialists during the commissioning of EV charging solutions
• .Work closely with Shell, Engineering, and IT colleagues to ensure projects are completed on time and to specification
• .Act as a liaison with the Engineering Procurement Contract Management (EPCM) partner to manage projects from start to finish, ensuring charge points are successfully onboarded on the Charge Point Management System (CPMS)
• . Collaborate with development, operations and support teams to build scalable and resilient system
• s.Contribute to incident response, root-cause analysis, and post-mortem reviews, driving continuous improvemen
• t.Participate in capacity planning, performance tuning, and resource optimizatio
• n.Integrate security and compliance best practices into all infrastructure operation
• s.Stay current with emerging SRE tools, frameworks, and cloud technologies to continuously improve reliability practice
• s.Participate in and lead on-call rotations and incident response, conducting detailed postmortems and RCA report
• s.Flexible to resolve blocking issues during off hours or weekends if require

d. What We’re Looking Fo

• r: Bachelor’s degree in Computer Science, Information Technology, or related fie
• ld.10+ years of experience as a Site Reliability Engineer, DevOps/ TPM ro
• le.Proven experience of DevOps, SRE or TPM (Technical project manager) with IoT or connected devices based platfor
• ms.Expereince with incident management and on-call best practic
• es.Excellent analytical and problem-solving skills with a proactive minds
• et.Expertise with monitoring and observability tools (Dynatrace,Prometheus, Grafana, Zabbix, etc
• .).Solid understanding of cloud platforms (AWS) and AWS native services (EKS, EC2, S3, RDS, Lambd

a

) Note: This role involves managing infrastructure for a global platform operating in over ten countries, requiring effective communication and collbaration across regions. Strong verbal and written communication skills, along with availability and flexibility to resolve blocking issues, are essential to support On-call Engineers and support teams. This role may involve EU or US time‑zone shifts based on business requiremen

ts. What is required to be successful in ro

le: Global platform experience (B2C or B2B), AWS native service experience, Firmware deployment,Cloud cost optimization and strong exposure to monitoring, alerts with experience of firmware rollout, IoT devices onboarding and Offboarding experience will be added advantage. Expereince as Sr. SRE or Sr.DevOps Engineer with some exposure to Project management or Technical Project Management experience in IoT based projects will be help

f

ul. What We Of

• fer: A work environment that allows you to work with and learn from some of the best and brightest in this emerging ind
• ustryThe ability to make a difference in a world that needs our technology to help reduce carbon emissions and enable a more sustainable energy future through the use of electric vehicle charging software, services and infrastru
• ctureThe freedom to learn, suggest, and implement innovative new ideas applied to our systems, processes, programs and technol
• ogiesDaily ownership of your role in a challenging, high-growth environ
• ment.A casual work environment and culture that support work life ‘fit’, enabling you to fit life into your work and work into your life, i.e. flexible scheduling, virtualization options, and a generous holiday pa
• ckageCompetitive pay and benefits programs designed to enable you to thrive inside and outside of
• workParticipation in Shell Recharge Solutions’ performance and rewards bonus pr