Role Summary
We are seeking a Tier 2 Hybrid Cloud Engineer to support and maintain our hybrid cloud environment spanning Microsoft Azure and on-premises VMware infrastructure. This role serves as the escalation point for Tier 1 support, handling complex incidents, performing root cause analysis, and driving operational improvements across the environment.
Responsibilities
- Troubleshoot and resolve escalated infrastructure issues across Azure and VMware environments, including compute, storage, networking, and identity.
- Administer and maintain Azure IaaS/PaaS resources (VMs, VNets, NSGs, Load Balancers, Storage Accounts, App Services).
- Manage VMware vSphere environments including ESXi hosts, vCenter, vSAN, and distributed switches.
- Maintain and troubleshoot DNS infrastructure (Azure DNS, on-premises DNS, conditional forwarding, split‑brain DNS, hybrid resolution).
- Develop and maintain PowerShell scripts and runbooks for automation, reporting, and operational tasks.
- Support hybrid connectivity (ExpressRoute, site‑to‑site VPN, Azure Arc) and ensure reliable communication between on‑premises and cloud workloads.
- Participate in change management, patching, and maintenance windows.
- Monitor environment health using Azure Monitor, Log Analytics, or equivalent tools and respond to alerts.
- Document procedures, architecture decisions, and troubleshooting runbooks.
- Collaborate with Tier 3 engineering and architecture teams on projects and escalations.
Required Qualifications
- 3-5 years of experience in infrastructure or cloud engineering roles.
- Hands‑on experience with Microsoft Azure (IaaS, networking, identity, storage).
- Strong working knowledge of VMware vSphere (6.x/7.x/8.x), vCenter, and related technologies.
- Solid understanding of DNS concepts and administration (A/AAAA/CNAME/MX/SRV records, forward/reverse lookup zones, conditional forwarders, private DNS zones).
- Proficiency in PowerShell scripting for automation, reporting, and systems administration.
- Experience with Windows Server and Active Directory administration.
- Understanding of TCP/IP networking, firewalls, and load balancing.
- Ability to work in a ticket‑driven environment and manage competing priorities.
- Must know ServiceNow, Jira, Dynatrace.
Preferred Qualifications
- Azure certifications (AZ‑104, AZ‑700, or AZ‑140).
- VMware certifications (VCP‑DCV).
- Experience with Azure Arc, Azure Migrate, or hybrid identity (Entra Connect).
- Familiarity with IaC tools (Bicep, Terraform, ARM templates).
- Experience with backup and disaster recovery solutions (Azure Site Recovery, Veeam, Zerto).
- Exposure to CI/CD pipelines and DevOps practices.
Work Environment
- On‑call rotation for after‑hours escalations.
- May require occasional off‑hours maintenance work.
- Hybrid or on‑site depending on organizational requirements.