Key Responsibilities
1. Safety
- Ensure safe working practices in the quality laboratory and during site QC activities.
- Ensure safe handling and operation of laboratory equipment.
- Conduct periodic safety refresher training for team members.
- Immediately escalate safety-related concerns or deviations to the appropriate management level.
2. Quality Control & Assurance
- Conduct and monitor testing of incoming raw materials as per the applicable Inspection & Test Plan (ITP).
- Validate new recipes created in Labmix by AQM / Super User and ensure correct receipt in BCMIX.
- Maintain raw-material test records, cube-test results and other quality documentation.
- Support plant readiness and compliance requirements for QCI certification.
- Test admixture solid content for each incoming load.
- Ensure samples of Cement, Fly Ash, GGBS, Silica Fume, Alccofine and Admixture are appropriately retained for quality rechecking.
- Ensure admixture stocks are consumed within the defined period.
- Maintain test reports and calibration records.
- Support implementation of triple-blending initiatives.
- Investigate customer quality complaints and facilitate timely FIR closure.
3. Customer Technical Service
- Understand customer requirements related to concrete grade, quality, workability, delivery and application in coordination with the Sales & Marketing teams.
- Visit new and existing customer sites to understand technical and quality requirements.
- Identify technical issues at customer sites and coordinate appropriate resolution.
- Provide technical assistance for customer complaints and concrete-performance issues.
- Support improvement of overall customer satisfaction.
4. Inventory & Raw-Material Management
- Monitor daily inventory of cementitious materials.
- Support Plant Administration during month-end physical stock measurement and raw-material reconciliation.
- Coordinate with Stores and other stakeholders regarding required raw materials.
- Support validation of new sources and materials from a technical-quality perspective.
5. Product Development / VAP
- Coordinate with the Area Quality Manager on R&D activities for Value Added Products (VAP).
- Conduct plant trials for new products and concrete mix designs.
- Customize VAP solutions based on customer and project requirements.
- Support successful implementation of approved products at plant/customer sites.