Pharmacist

QHT Clinic; Delhi; On-site; INR 250,000 - 420,000; Full time

Job summary

QHT Clinic in Delhi invites a B.Pharm/M.Pharm graduate to join our team to handle customer/patient queries, provide product information, and coordinate with internal teams to ensure a smooth customer experience.

The role involves handling queries via calls and messaging, maintaining CRM records, supporting sales while upholding service quality, and ensuring compliance with SOPs. Freshers may apply; 0–3 years experience, strong communication and healthcare knowledge preferred.

Qualifications

• B.Pharm or M.Pharm degree is mandatory.
• Freshers can apply; relevant experience is a plus.
• Good communication and interpersonal skills are required.
• Basic knowledge of medicines, pharmacy and healthcare products.
• Comfortable with CRM software and basic computer applications.
• Customer-focused with ability to work in a target-driven environment.

Responsibilities

• Handle patient/customer queries via calls, WhatsApp and other channels.
• Provide accurate information related to medicines and treatments.
• Coordinate with doctors, pharmacists and internal teams as needed.
• Maintain CRM/customer records with accuracy.
• Follow up with customers and ensure timely query resolution.
• Support sales and maintain service quality while adhering to SOPs.
• Maintain confidentiality of patient/customer information.

Skills

Verbal & written communication

Customer handling

Healthcare knowledge

Problem solving

CRM proficiency

Team collaboration

Education

B.Pharm / M.Pharm

Tools

CRM systems

MS Office

Job description

Only Apply if you have Registration from Delhi

Qualification: B.Pharm / M.Pharm

Experience: 0–3 Years

Employment Type: Full-Time

About The Role

We are looking for a B.Pharm graduate to join our team in Delhi. The candidate will be responsible for handling customer/patient queries, providing product-related information, coordinating with internal teams, and ensuring a smooth customer experience.

Key Responsibilities

• Handle patient/customer queries through calls, WhatsApp, and other communication channels.
• Provide accurate information related to medicines, products, and treatment plans within the defined scope.
• Coordinate with doctors, pharmacists, and internal teams whenever required.
• Maintain accurate records and update CRM/customer information.
• Follow up with customers/patients and ensure timely resolution of queries.
• Support sales and conversion activities while maintaining service quality.
• Ensure compliance with company SOPs and pharmacy-related guidelines.
• Maintain confidentiality of patient/customer information.

Requirements

• B.Pharm / M.Pharm qualification is mandatory.
• Freshers can apply; relevant experience will be an added advantage.
• Good communication and interpersonal skills.
• Basic knowledge of medicines, pharmacy, and healthcare products.
• Comfortable working with CRM/software and basic computer applications.
• Customer-focused and willing to work in a target-oriented environment.

Skills

• Good verbal and written communication
• Customer handling
• Healthcare/product knowledge
• Problem-solving ability
• CRM & computer proficiency
• Team collaboration

Salary: As per experience and company standards

Location: Prashant Vihar, Rohini, Delhi

Skills: customer experience,basic,healthcare,collaboration,communication,crm,customer