Personal Claims Consultant

Nedbank; India; On-site; INR 350,000 - 550,000; Full time

Job summary

Nedbank is seeking a Claims Administration professional in India to support short-term insurance claims, ensuring adherence to SLAs and policies. You will build stakeholder relationships, monitor claim trends, and process claims efficiently to minimize risk.

A relevant NQF qualification and an insurance certificate are required, with 3–5 years of experience. The role emphasizes governance, data analysis, and customer-focused service, with opportunities to develop professionally within Nedbank's

Qualifications

• 3 - 5 years Short Term Insurance experience.
• Must have HOC (Non-Motor Claims) experience.
• Essential certificate: Short Term Insurance.
• Matric/Grade 12 required.

Responsibilities

• Comply with SLA or Claims Protocol by administering and facilitating the claims process.
• Reduce risk by monitoring and reporting trends in claims.
• Build networks with stakeholders by participating in forums.
• Identify, build and maintain stakeholder relationships to understand needs.
• Ensure claims processed per policy and SLA.
• Initiate and process claims to finalisation with policy compliance.
• Stay updated on regulations and industry changes affecting the role.
• Uphold Nedbank policies and procedures to minimise risk.
• Share knowledge with the team to provide accurate information to stakeholders.
• Contribute to transformation goals and culture initiatives.

Skills

Administrative procedures

Data analysis

Governance, Risk and Controls

Customer focus

Decision making

Initiating action

Work standards

Managing work

Education

Matric / Grade 12 / National Senior Certificate

Job description

Closing Date

07 September 2026

Insurance, Admin.

Manage Self: Technical

FAIS Affected

FAIS Affected - Yes

Job Purpose

To provide claims administration support in respect of short term insurance matters to stakeholders in line with Nedbank strategy.

Job Responsibilities

• Comply with Service Level Agreement or Claims Protocol by administering and facilitating the claims process.
• Reduce risk to Nedbank Group by monitoring, identifying and reporting trends in claims.
• Build networks with stakeholders by participating in forums.
• Identify, build and maintain relationships with stakeholders to understand their short term insurance needs.
• Meet client needs by ensuring claims are processed according to service level agreement and insurance policy.
• Initiate and process claims to finalisation by ensuring compliance to insurance policy.
• Comply with Service Level Agreements by adhering to self imposed standards and timeframes.
• Minimise risk by complying with all Nedbank policies and procedures.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining and sharing knowledge with team.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.

Minimum Experience Level

3 - 5 years Short Term Insurance experience

Must have HOC (Non-Motor Claims) experience.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Essential Certifications

Certificate: Short Term Insurance

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking procedures
• Business principles
• Business terms and definitions
• Data analysis
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Cluster Specific Operational Knowledge
• Earning Trust
• Customer Focus
• Decision Making
• Initiating Action
• Work Standards
• Managing Work

Nedbank Ltd Reg No 1951/000009/06.
Authorised financial services and registered credit provider (NCRCP16).