Personal Banker-Inbound-Branch Banking-Service

Kotak Mahindra Bank Ltd; Bhavnagar; On-site; INR 250,000 - 450,000; Full time

Job summary

Kotak Mahindra Bank Ltd. is seeking a detail-oriented Personal Banker - Inbound to join our Branch Banking team. The role focuses on handling day-to-day cash and non-cash transactions while delivering a seamless and high-quality customer experience.

You will address customer needs, promote banking services, and ensure operational accuracy and efficiency. Key responsibilities include processing cash withdrawals and deposits, handling cheques, providing banking information, and identifying

Qualifications

• Proven ability to handle cash and non-cash transactions accurately.
• Strong customer service and communication skills.
• Detail-oriented with focus on accuracy and compliance.

Responsibilities

• Manage cash and non-cash transactions efficiently and accurately.
• Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing.
• Provide general banking information and resolve customer queries promptly.
• Maintain high standards of speed and accuracy in all transactional processes.
• Identify and promote cross-selling opportunities for other banking products and services.
• Ensure a positive and professional customer experience to foster loyalty and referrals.

Skills

Cash handling

Customer service

Attention to detail

Communication skills

Job description

We are looking for a detail-oriented and customer-focused Personal Banker - Inbound to join our Branch Banking team. The ideal candidate will be responsible for handling day-to-day cash and non-cash transactions while ensuring a seamless and high-quality customer experience. This role demands a strong sense of responsibility, excellent communication skills, and a keen eye for detail. As a Personal Banker - Inbound, you will be the face of the bank, addressing customer needs, promoting banking services, and ensuring operational accuracy and efficiency.

1. Manage cash and non-cash transactions efficiently and accurately.
2. Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing.
3. Provide general banking information and resolve customer queries promptly.
4. Maintain high standards of speed and accuracy in all transactional processes.
5. Identify and promote cross-selling opportunities for other banking products and services.
6. Ensure a positive and professional customer experience to foster loyalty and referrals.