Personal Banker-Inbound_BRANCH BANKING_0466_8483_1034473

Kotak Mahindra Bank; Chennai; On-site; INR 250,000 - 420,000; Full time

Job summary

Kotak Mahindra Bank is seeking a Personal Banker - Inbound to join our Branch Banking team in Chennai. You will handle day-to-day cash and non-cash transactions while delivering a seamless, high-quality customer experience.

The role requires responsibility, excellent communication, and attention to detail to support customer needs and banking services. You will address queries, promote banking products, and ensure accuracy and efficiency in all transactions, contributing to customer satisfaction

Qualifications

• Detail-oriented mindset with focus on accuracy in transactions.
• Strong customer-service orientation and ability to handle inquiries.
• Clear and professional communication with customers and colleagues.

Responsibilities

• Manage cash and non-cash transactions efficiently and accurately.
• Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing.
• Provide general banking information and resolve customer queries promptly.
• Maintain high standards of speed and accuracy in all transactional processes.
• Identify and promote cross-selling opportunities for other banking products and services.
• Ensure a positive and professional customer experience to foster loyalty and referrals.

Skills

Attention to detail

Customer service

Communication skills

Job description

Job Description: We are looking for a detail-oriented and customer-focused Personal Banker - Inbound to join our Branch Banking team. The ideal candidate will be responsible for handling day-to-day cash and non-cash transactions while ensuring a seamless and high-quality customer experience. This role demands a strong sense of responsibility, excellent communication skills, and a keen eye for detail. As a Personal Banker - Inbound, you will be the face of the bank, addressing customer needs, promoting banking services, and ensuring operational accuracy and efficiency.

Responsibilities

1. Manage cash and non-cash transactions efficiently and accurately.
2. Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing.
3. Provide general banking information and resolve customer queries promptly.
4. Maintain high standards of speed and accuracy in all transactional processes.
5. Identify and promote cross-selling opportunities for other banking products and services.
6. Ensure a positive and professional customer experience to foster loyalty and referrals.