Personal Banker-Inbound_BRANCH BANKING_0466_8379_1027082

Kotak Mahindra Bank; Siddipet; On-site; INR 250,000 - 420,000; Full time

Job summary

Kotak Mahindra Bank is seeking a detail-oriented Personal Banker - Inbound to join our Branch Banking team. The role focuses on handling day-to-day cash and non-cash transactions while delivering a seamless, high-quality customer experience. Strong communication, accuracy, and a customer-first attitude are essential.

You will address customer needs, provide banking information, and promote relevant services, contributing to efficient branch operations and customer satisfaction.

Qualifications

• Strong eye for detail and accuracy.
• Excellent communication with customers and team.
• Customer-focused mindset with a service orientation.
• Experience handling cash transactions and teller duties.

Responsibilities

• Manage cash and non-cash transactions accurately.
• Handle cash withdrawals, deposits, demand drafts, and cheque processing.
• Provide general banking information and resolve customer queries promptly.
• Maintain high speed and accuracy in all transactional processes.
• Identify and promote cross-selling opportunities for banking products and services.
• Ensure a positive and professional customer experience to foster loyalty.

Skills

Attention to detail

Customer service

Communication skills

Cash handling

Job description

Job Description: We are looking for a detail-oriented and customer-focused Personal Banker - Inbound to join our Branch Banking team. The ideal candidate will be responsible for handling day-to-day cash and non-cash transactions while ensuring a seamless and high-quality customer experience. This role demands a strong sense of responsibility, excellent communication skills, and a keen eye for detail. As a Personal Banker - Inbound, you will be the face of the bank, addressing customer needs, promoting banking services, and ensuring operational accuracy and efficiency.

Responsibilities

1. Manage cash and non-cash transactions efficiently and accurately.
2. Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing.
3. Provide general banking information and resolve customer queries promptly.
4. Maintain high standards of speed and accuracy in all transactional processes.
5. Identify and promote cross-selling opportunities for other banking products and services.
6. Ensure a positive and professional customer experience to foster loyalty and referrals.