Personal Banker (Inbound Branch Banking)

Kotak Mahindra Bank Limited; Karnal; On-site; INR 300,000 - 400,000; Full time

Job summary

Kotak Mahindra Bank Limited is seeking a Senior Personal Banker - Inbound for our Indri branch to deliver accurate cash and non-cash transactions and exceptional customer service.

The role focuses on handling customer requests, cross-selling banking products, and ensuring operational accuracy with a strong emphasis on timely, friendly support and compliance at the branch level.

Qualifications

• Detail-oriented and customer-focused.
• Excellent communication skills.
• Strong sense of responsibility.

Responsibilities

• Handle day-to-day cash and non-cash transactions accurately.
• Process cash withdrawals, deposits, demand drafts, and cheque processing.
• Provide general banking information and resolve customer queries promptly.
• Identify and promote cross-selling opportunities for banking products.
• Maintain high standards of speed and accuracy in all transactional processes.
• Contribute to a positive and professional customer experience at the branch.

Skills

Customer service

Communication skills

Attention to detail

Responsibility

Job description

Personal Banker-Inbound_Branch Banking-Service_Indri

We are looking for a detail-oriented and customer-focused Personal Banker - Inbound to join our Branch Banking team. The ideal candidate will be responsible for handling day-to-day cash and non-cash transactions while ensuring a seamless and high-quality customer experience. This role demands a strong sense of responsibility, excellent communication skills, and a keen eye for detail. As a Personal Banker - Inbound, you will be the face of the bank, addressing customer needs, promoting banking services, and ensuring operational accuracy and efficiency. Manage cash and non-cash transactions efficiently and accurately. Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing. Provide general banking information and resolve customer queries promptly. Maintain high standards of speed and accuracy in all transactional processes. Identify and promote cross-selling opportunities for other banking products and services. Ensure a positive and professional customer experience to foster loyalty and referrals. Experience Level Senior Level