Performance And Business Operation

Ericsson; Gurgaon; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

Ericsson is seeking a Service Delivery Manager in India to optimize delivery operations and drive efficiency using advanced analytics and BI tools. You will shape delivery models, establish KPI frameworks, and ensure data-driven decisions across projects in Gurgaon and beyond.

The role emphasizes building competencies through training and certifications, conforming to legal, financial, and data-security guidelines, while leading a team that adheres to E+OHS standards and global practices.

Qualifications

• Bachelor's degree in Business, Finance, Statistics, Computer Science, or related field.
• Proven experience in reporting, analytics, and dashboard creation.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.

Responsibilities

• Enhance the efficiency of our delivery workforce through appropriate tools, processes, and working parameters.
• Develop, implement, and manage delivery models and frameworks.
• Analyze and manage performance to ensure a quality framework and reliable data trends.
• Strengthen competence through career path planning, training, education, and certification.
• Adhere diligently to group, legal, financial directives, and data security and privacy guidelines.
• Supervise compliance with global and local environmental and occupational health and safety (E+OHS) standards.

Skills

Power BI

Dashboard Development

Advanced Microsoft Excel

PowerPoint Presentation Creation

Reporting & Analytics

Power Query

DAX

Data Visualization Best Practices

KPI Reporting

Business Analytics

Stakeholder Management

Education

Bachelor's degree in Business, Finance, Statistics, Computer Science, or related field

Job description

Job Description:

Join our Team

About this opportunity

Ericsson invites passionate and ambitious individuals to join our team as a Service Delivery Manager. In this pivotal role, you will have the opportunity to enhance the productivity of our delivery workforce by providing high-quality delivery tools, processes, and training modules. You will be responsible for developing and implementing innovative delivery models to cultivate an environment that fuels global efficiency and promotes profitable growth.

What you will do

• Enhance the efficiency of our delivery workforce through appropriate tools, processes, and working parameters.


• Develop, implement, and manage delivery models and frameworks.


• Analyze and manage performance to ensure a quality framework and reliable data trends.


• Strengthen competence through career path planning, training, education, and certification.


• Adhere diligently to group, legal, financial directives, and data security and privacy guidelines.


• Supervise compliance with global and local environmental and occupational health and safety (E+OHS) standards.

The skills you bring

• Power BI


• Dashboard Development


• Advanced Microsoft Excel


• PowerPoint Presentation Creation


• Reporting & Analytics


• Preferred Skills


• Power Query


• DAX


• Data Visualization Best Practices


• KPI Reporting


• Business Analytics


• Stakeholder Management

Qualifications

Bachelor's degree in Business, Finance, Statistics, Computer Science, or related field.

Proven experience in reporting, analytics, and dashboard creation.

Strong analytical and problem-solving skills.

Excellent verbal and written communication skills.

Key Competencies

• Data Analysis


• Attention to Detail


• Business Reporting


• Presentation Skills


• Time Management


• Stakeholder Collaboration

Experience - 2 To 5 Yrs In Operations

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

We are proud to announce Ericsson India is ranked 19th among all 50 countries and is once again officially Great Place to Work Certified™ in 2024. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.

Primary country and city: India (IN) || Gurgaon

Req ID: 788109