People Systems & Data Analyst

Kantar Imrb; Bengaluru; On-site; INR 1,400,000 - 2,400,000; Full time

Job summary

Kantar IMRB is seeking a People Systems & Data SME Analyst in Bengaluru to maximize the value of people technology solutions, partnering with People Operations, HR, and Technology to align systems with business objectives and drive data-driven improvements.

The role focuses on optimizing service delivery, user experience, and operational efficiency through analytics, governance, and mentoring of teammates, with a strong emphasis on data confidentiality and cross-functional collaboration.

Qualifications

• Experience with Workday, ServiceNow, or similar HR systems.
• Proven ability to drive adoption and process improvements.
• Strong analytical and problem-solving skills.
• Experience with stakeholder management across HR, Operations, and Tech.
• Excellent communication and ability to convey data insights.
• Experience coaching and mentoring team members.

Responsibilities

• Act as SME for People technologies (Workday, ServiceNow) and guide initiatives.
• Drive technology adoption to improve service delivery and UX.
• Collaborate with Technology to align business requirements with systems.
• Lead data analysis to identify trends, risks, gaps, and opportunities.
• Benchmark industry trends to inform strategy and solution development.
• Assess future tech needs and recommend innovative People Ops solutions.
• Provide data-driven guidance to HR and managers on system matters.
• Communicate complex data insights to stakeholders at all levels.
• Coach and mentor junior colleagues to build capability.
• Drive continuous improvement of processes, tech, reporting, analytics.
• Ensure data governance, quality, confidentiality across activities.

Skills

Workday

ServiceNow

HR systems

Data analysis

Stakeholder management

Communication

Mentoring

Process improvement

Governance & data quality

Tools

Power BI

Job description

We're the world's leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.

Our Functions teams are right at the centre of our business, making sure we can always get better, every day. Supporting the business with things like Marketing, Human Resources, Finance, Legal and Technology, our Functions colleagues are skilled professionals whose role it is to ensure we continue to become an indispensable partner to brands everywhere.

Job Summary

The People Systems & Data SME Analyst is responsible for maximizing the value of people technology solutions to enhance service delivery, operational efficiency, and user experience. This role partners closely with People Operations, HR functions, and Technology teams to ensure alignment between systems, processes, and business objectives while driving continuous improvement through data-driven insights.

Key Responsibilities

• Act as a Subject Matter Expert (SME) for People technologies, including Workday, ServiceNow, and other relevant platforms, providing expert guidance and support for technology-enabled initiatives.
• Drive technology adoption and identify opportunities to improve service delivery, user experience, and operational effectiveness.
• Partner with Technology teams to align business requirements with system capabilities, ensuring successful delivery of strategic initiatives and projects.
• Lead data analysis and business improvement initiatives to identify trends, patterns, risks, gaps, and opportunities across People Operations processes and policies.
• Conduct research and benchmarking on industry trends, emerging technologies, and best practices to inform strategy and solution development.
• Assess current and future technology needs, recommending innovative solutions that support People Operations and broader business objectives.
• Provide data-driven recommendations and guidance to HR teams, operational specialists, managers, and business leaders on system-related matters and best practices.
• Communicate complex data insights clearly and effectively to stakeholders at all levels of the organization.
• Support the development of team capability through coaching, knowledge sharing, and mentoring of junior colleagues.
• Drive continuous improvement by identifying opportunities to enhance processes, technology solutions, reporting capabilities, and analytical methodologies.
• Ensure data governance, data quality, compliance, and confidentiality standards are maintained across all activities.

Key Skills and Experience

• Strong expertise in People technology platforms such as Workday, ServiceNow, or similar enterprise HR systems.
• Experience driving technology adoption, process improvement, and service optimization initiatives.
• Strong analytical and problem-solving skills, with the ability to translate data into actionable business insights.
• Demonstrated ability to conduct research, benchmarking, and trend analysis to support strategic decision-making.
• Experience managing stakeholders and collaborating across HR, Operations, Technology, and business functions.
• Ability to influence outcomes and align business and technology priorities.
• Strong communication and presentation skills, with the ability to explain complex concepts to diverse audiences.
• Experience coaching, mentoring, and supporting the development of team members.
• Proven ability to manage multiple priorities in a fast-paced and evolving environment.
• High degree of professionalism, integrity, discretion, and commitment to data confidentiality and governance.
• Continuous improvement mindset with a focus on innovation, efficiency, and operational excellence.

Preferred Experience

• Experience supporting global HR or People Operations environments.
• Knowledge of HR processes, workforce data, reporting, governance, and compliance requirements.
• Experience with data visualization and reporting tools such as Power BI or similar analytics platforms.
• Experience participating in system implementations, enhancements, integrations, or transformation programs.

Country

India

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.