People Operations - Sr. Advisor (Chennai)

A.P. Moller - Maersk; Chennai District; On-site; INR 850,000 - 1,400,000; Full time

Job summary

Maersk is hiring a People Operations Senior Advisor to be the first point of contact for employees and leaders, resolving HR queries online, by phone, or on site. You will work with the Advisory team under the new HR service delivery model, handling inquiries about policies, benefits, payroll, onboarding, and offboarding.

You will guide users in Workday, promote self-service, ensure data quality, and collaborate with People Partners to resolve complex issues, while delivering accurate, timely HR

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or related field.
• 6+ years in HR Operations, HR Shared Services, People Operations, or customer support.
• Experience with HR systems, preferably Workday and HR case management platforms.
• Strong written and verbal communication with ability to explain HR policies clearly.
• Demonstrated problem-solving and analytical skills with attention to detail.
• Ability to manage multiple priorities in a fast-paced, service-focused environment.

Responsibilities

• Own resolution of HR inquiries about policies, compensation, benefits, leave, payroll, and lifecycle matters.
• Respond to employees and managers through HR case management, phone, email, and live chat.
• Guide employees and managers in using Workday and other HR systems to adopt self-service.
• Promote the HR portal with guidance on global/local HR policies and How-To content.
• Manage HR data quality and perform transactions in Workday and other HR apps.
• Collaborate with People Partners and specialists to resolve complex queries.
• Prepare and handle HR documentation; coordinate onboarding and offboarding.
• Support process improvement to standardize HR activities; ensure accuracy and timeliness.

Skills

HR Operations

People Operations

Workday

HR case management

Communication skills

Analytical skills

Multi-tasking

Education

Bachelor's degree in HR or related

Tools

Workday

Job description

About Maersk

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, lets sail towards a brighter, more sustainable future with Maersk.

What we Offer

This is an exciting career opportunity in an international, challenging business setting known for diversity and high paced environment. You will get to focus on creating valuable relations with stakeholders and work with highly professional teams in an environment where you will be valued, recognized and well rewarded.

You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.

As a People Operations Sr. Advisor , You will be part of the team that is the first point of contact for employees and leaders, helping them solve HR queries online, on the phone or on site. Whether their issue is big or small, our people should feel cared for just the same and your role is making sure they have a great experience when they reach out to HR.

You will join the People Operations Advisory team with the recent HR service delivery model, processes and technology. Your role as a People Operations Advisor will be to solve the HR-related queries of our employees and managers and make sure their interaction with HR results in a great experience.

Own to resolution people s inquiries about HR policies and procedures, like compensation, benefits, performance management, leave, payroll and HR applications, and other matters related to the employee lifecycle.

Respond to our employees and managers through a variety of channels (HR case management, phone, email, live chat)

Guide employees and managers in using self-service in Workday and other HR systems, to facilitate technology adoption

Promote the usage of the employee HR Portal by providing guidance on HR knowledge content, such as global & local HR policies, How-To, etc.

Manage HR data quality and perform transactions in Workday and other HR applications

Work together with People Partners and functional specialists to solve complex queries

Prepare and handle HR documentation

Coordinate and administer onboarding and offboarding processes

Support improvement activities to simplify and standardize the HR processes

Deliver on high employee satisfaction, accuracy, and timeliness.

As an SME you will furthermore support the delivery of the HR Cycle with administrative tasks related to onboarding, Employee life cycle, job moves, exit, etc.

Knowledge of local labor law would be beneficial

Experience working with HR systems, preferably Workday, workday case management & Process Optimization.

Strong communication and problem-solving skills, ability to manage conflict, and attention to detail

Drive to identify needs, investigate options, seek solutions and partner with other HR colleagues to resolve issues

Ability to take initiative, manage multiple priorities and work in a fast-paced environment

Ability to be an engaged member of a virtual team

Closure orientation and low tolerance for delays and deviations

A degree in Human Resources or similar and knowledge of HR concepts are a strong plus.

Flexible to work varied hours based on business needs.

Required Qualifications

• Bachelor s degree in Human Resources, Business Administration, or a related discipline, or equivalent work experience.
• 6+ years of experience in HR Operations, HR Shared Services, People Operations, or a customer support environment.
• Experience working with HR systems, preferably Workday and HR case management platforms.
• Strong communication skills, both written and verbal, with the ability to explain HR policies and processes clearly.
• Demonstrated problem-solving and analytical skills with strong attention to detail.
• Ability to manage multiple priorities in a fast-paced, service-oriented workplace.

Preferred Qualifications

• Knowledge of employee lifecycle processes, HR operations, and shared services environments.
• Understanding of local labor laws and HR compliance requirements.
• Experience supporting global or regional employee populations.
• Familiarity with continuous improvement methodologies and process standardization initiatives.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

We are happy to support your need for any adjustments during the application and hiring process. If you need special .