Pega Marketing & Decisioning Consultant

Novitates Tech Pvt. Ltd.; Hyderabad; Híbrido; INR 900 000 - 1 500 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Sponsored certifications

Global engagements

AI-assisted delivery

Great place to work

Resumo da oferta

Novitates in Hyderabad is seeking a Pega Marketing and Decisioning Consultant to design, configure and tune next-best-action strategies on Pega Customer Decision Hub, collaborating with business and data teams.

You will translate engagement goals into decisioning logic, support channel integrations and journeys, and train client teams while keeping decisions explainable and governance-compliant.

Qualificações

• Hands-on experience with Pega CDH or Pega Marketing.
• Understanding of next-best-action, decisioning strategies and adaptive models.
• Pega CSA certification (CSA or higher) is preferred.

Responsabilidades

• Configure decisioning strategies, propositions, engagement policies and treatments in Pega CDH.
• Translate customer-engagement goals into decisioning logic with business stakeholders.
• Support channel integrations and outbound and inbound customer journeys.
• Help clients test, monitor and tune decisioning outcomes.
• Document designs and train client teams on running and improving their decisioning.
• Keep decisions explainable and compliant with client governance requirements.

Conhecimentos

Pega CDH

Decisioning

Next-best-action

Stakeholder comms

CSA certification

Ferramentas

Pega

Descrição da oferta de emprego

Design next-best-action strategies and marketing journeys on Pega Customer Decision Hub for enterprise clients.

Hyderabad, India Hybrid Consulting Full time

You will help clients decide the right action for every customer. As a Pega Marketing and Decisioning Consultant you will design, configure and tune next-best-action strategies on Pega Customer Decision Hub, working closely with business and data teams.

What you will do

• Configure decisioning strategies, propositions, engagement policies and treatments in Pega Customer Decision Hub
• Work with business stakeholders to translate customer-engagement goals into decisioning logic
• Support channel integrations and outbound and inbound customer journeys
• Help clients test, monitor and tune decisioning outcomes
• Document designs and train client teams on running and improving their decisioning
• Keep decisions explainable and compliant with client governance requirements

What we are looking for

• Hands‑on experience with Pega Customer Decision Hub or Pega Marketing
• Understanding of next‑best‑action, decisioning strategies and adaptive models
• Pega certification (CSA or higher); Pega Decisioning Consultant certification is a plus
• Comfort working with business users, data teams and delivery teams
• Clear written and verbal communication

Nice to have

• Experience in banking, insurance or telecom customer engagement
• Exposure to real‑time data and event‑driven journeys
• Experience presenting to client stakeholders

Why Novitates

• Pega and Kore.ai certifications fully sponsored, with access to platform training and partner resources
• Live engagements for BFSI clients across APAC, EMEA and the Americas, with real enterprise scale
• AI‑first delivery: you work alongside AI agents as teammates, inside client tenancy and governance
• Flexible working, competitive compensation and a Great Place to Work Certified culture