PE-Customer Service PR

Getsetjobs; Indore District; Ibrido; INR 200.000 - 400.000; Tempo pieno

Descrizione del lavoro

Cognizant in Indore, India, is hiring for a PE-Customer Service role, offering full-time work in a hybrid setup. Freshers or 0–1 year experience are welcome, with a diploma or degree in any discipline and strong English communication.

You will handle inquiries via phone, email and chat, resolve issues using established procedures, document interactions, and coordinate with logistics and order-management teams. Rotational shifts apply.

Competenze

• Strong verbal and written English communication skills.
• Experience with high-volume customer interactions is desirable.

Mansioni

• Handle customer queries via phone, email and chat with clear communication.
• Document interactions and resolutions in service systems.
• Coordinate with internal teams for order management, refunds and deliveries.
• Support rotational shifts including weekends and holidays.

Conoscenze

English communication

Formazione

Diploma or degree in any discipline

Descrizione del lavoro

**Job ID**: 00069299703 **Company**: Cognizant **Location**: Indore, Madhya Pradesh, India **Job Type:** Full-time **Work Mode**: Hybrid **Experience**: 0–1 year / Freshers with relevant internships **Education**: Diploma or Degree in any discipline **Expected Salary**: ₹2–₹4 Lakhs per year **Job Category**: Customer Service, Customer Support, Technology & Engineering, Operations, International Voice Process **Website**: **Contact**:---**Customer service is no longer just about answering questions.**JobsIt’s about solving problems, building trust and creating experiences that customers remember.Discover moreCustomer ExperienceCareer Resources & PlanningcustomersIf you’re someone who communicates clearly, stays calm under pressure and enjoys helping people find solutions, this role at Cognizant could be a strong starting point for your career.---**About Cognizant:**Cognizant is a global technology and professional services company helping organizations modernize their businesses through technology, digital transformation and AI.With a large global workforce and operations across multiple industries, Cognizant offers professionals opportunities to work with international teams, develop new skills and build careers across technology and business operations.Service Providers---**About the Role:**As a PE-Customer Service PR, you’ll be part of a customer-focused team supporting customers through phone, email and chat.The role involves resolving customer issues, handling order and service-related queries, documenting interactions and coordinating with internal teams.Because the position supports global customers, you’ll need strong communication skills, patience and the ability to work rotational shifts, including weekends and holidays when required.It’s a role where every conversation can teach you something.---**Key Responsibilities:** Handle customer queries through phone, email and chat with clear and professional communication. Resolve customer issues using established procedures and analytical thinking.Discover moreCompany NewsKnowledge Managementjobs Aim for first-contact resolution and minimize repeat customer interactions.Job Listings Accurately document customer interactions, actions taken and resolutions in service management systems. Escalate complex or sensitive cases to appropriate support teams. Share customer feedback and recurring issues with store and operations teams. Coordinate with logistics and order management teams regarding orders, deliveries, returns and refunds. Work according to rotational shift requirements, including weekends and holidays when required. Follow customer service, information security and compliance standards. Use knowledge bases, scripts and FAQ resources to provide consistent responses. Participate in coaching, quality monitoring and performance reviews. Meet service metrics related to response time, resolution rate, customer satisfaction and contact quality. Collaborate effectively across remote and office-based work environments. Identify opportunities to simplify customer service processes and reduce customer effort.---**Requirements**: Diploma or degree in any discipline.Libraries Freshers and candidates with customer service internships or foundational experience can apply. Strong verbal and written English communication skills. Clear articulation, active listening and professional communication abilities. Ability to handle high-volume customer interactions with patience and emotional control. Basic understanding of store operations, billing, inventory and order-related queries is beneficial. Familiarity with office productivity tools, ticketing systems or CRM platforms. Ability to quickly learn new tools, processes, products and campaigns.Customer Services Comfortable working in rotational shifts, including weekends and holidays when required. Customer-service certification such as Certified Customer Service Professional or an equivalent entry-level certification is required.