Payroll Service Management Staff

Ernst & Young LLP ( EY India ); Bengaluru; Presencial; INR 600.000 - 1.000.000; Jornada completa

Descripción de la vacante

EY is seeking a Staff to support multi-country payroll operate engagements within the SMO. You will assist in delivering and governing payroll services across countries, leveraging a global methodology and contributing to risk mitigation, compliance, and data insights.

The role focuses on supporting timelines, budgets, and stakeholder communications while learning EY Payroll Operate practices and global standards. Strong English and MS Office skills are essential for success.

Formación

• Degree and/or undergraduate professional qualification.
• Minimum 3 years of work experience.
• Client serving and quality focused mindset.
• Service management and/or payroll coordination experience.
• Project coordination experience.
• Attention to detail and ability to work in a dynamic environment.
• Highly organised, proactive and a self-starter attitude.
• Ability to quickly learn new information, processes and procedures.
• Ability to meet deadlines and identify and resolve problems.
• Interpersonal, and written/verbal communication skills.
• Excellent English language skills.
• Strong knowledge in the use of Microsoft Office suite of products.

Responsabilidades

• Support the SMO team for multi-country clients and implementations.
• Support the engagement team with the global MCPO delivery of multiple clients and client escalations.
• Support the engagement teams to ensure the projects are delivered on time, within scope, and budget, and managed in a compliant manner.
• Contribute to continuous improvement.
• Leverage Global Payroll Operate tools, technology, methodology and processes.
• Learn and help to transmit global methodology and best global payroll practices
• Develop and maintain stakeholder relationships and support the engagement team with client‑related communications.
• Support the preparation for regular client reviews and preparation of reports on progress, challenges, and solutions to stakeholders.
• Help to identify opportunities for process optimization and contribute to the implementation of innovative solutions to enhance service delivery.
• Support the service management documentation, process flows, and procedures for cross‑country client consistency and efficiency.
• Communicate with cross‑functional team members at all levels.
• Support the data collation process for SLA reporting and issue log maintenance.
• Work on annual rollover tasks, such as calendar preparation and EY tool updates.
• Support the internal teams in addressing escalations, resolve issues, prepare root cause analysis, and communicate outcomes to account teams.
• Support the processing of scope changes and related contract adjustments, including change requests and documentation updates.
• Be involved in client‑related change management efforts, including the adoption of new tools, processes, and system upgrades.
• Contribute to implementing process improvements to elevate service delivery, including ad‑hoc projects.
• Contribute to proactive management of risks and issues, ensuring effective mitigation and transparent communication for a seamless experience.
• Support the budget preparation and invoice management.
• Manage client and EY team access to engagement platforms.
• Provide ad‑hoc support to clients and EY teams for service‑related inquiries and tasks.

Conocimientos

Payroll coordination

Project coordination

Client service

Attention to detail

English proficiency

MS Office

Educación

Bachelor's degree

Herramientas

Microsoft Office

Descripción del empleo

PAS-Tax Payroll-Staff

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Rank / Job title Staff / Service Management Operations Reports to GDS SMO Global Leader

The opportunity We are currently seeking a Staff to support the delivery and governance of our multi-country payroll operate engagements. The role will support the engagement team utilizing one global methodology to track the end-to-end process and provide subsidiary governance throughout the client life-cycle to mitigate risk, increase corporate transparency, improve compliance, ensure leveraging of key data insights and provide clients will additional product offerings. The role will reside within our Service Management Office (SMO). SMO is a centralized function responsible for overseeing and coordinating the delivery of payroll services across multiple-countries and servicing the client globally in line with the EY Payroll Operate practices.

Responsibilities

• Support the SMO team for multi-country clients and implementations.
• Support the engagement team with the global MCPO delivery of multiple clients and client escalations.
• Support the engagement teams to ensure the projects are delivered on time, within scope, and budget, and managed in a compliant manner.
• Contribute to continuous improvement.
• Leverage Global Payroll Operate tools, technology, methodology and processes.
• Learn and help to transmit global methodology and best global payroll practices
• Develop and maintain stakeholder relationships and support the engagement team with client‑related communications.
• Support the preparation for regular client reviews and preparation of reports on progress, challenges, and solutions to stakeholders.
• Help to identify opportunities for process optimization and contribute to the implementation of innovative solutions to enhance service delivery.
• Support the service management documentation, process flows, and procedures for cross‑country client consistency and efficiency.
• Communicate with cross‑functional team members at all levels.
• Support the data collation process for SLA reporting and issue log maintenance.
• Work on annual rollover tasks, such as calendar preparation and EY tool updates.
• Support the internal teams in addressing escalations, resolve issues, prepare root cause analysis, and communicate outcomes to account teams.
• Support the processing of scope changes and related contract adjustments, including change requests and documentation updates.
• Be involved in client‑related change management efforts, including the adoption of new tools, processes, and system upgrades.
• Contribute to implementing process improvements to elevate service delivery, including ad‑hoc projects.
• Contribute to proactive management of risks and issues, ensuring effective mitigation and transparent communication for a seamless experience.
• Support the budget preparation and invoice management.
• Manage client and EY team access to engagement platforms.
• Provide ad‑hoc support to clients and EY teams for service‑related inquiries and tasks.

Skills / Knowledge / Experience

• Degree and/or undergraduate professional qualification
• Minimum 3 years of work experience
• Client serving and quality focused mindset
• Service management and/or payroll coordination experience
• Project coordination experience
• Attention to detail and ability to work in a dynamic environment
• Highly organised, proactive and a self‑starter attitude
• Ability to quickly learn new information, processes and procedures
• Ability to meet deadlines and identify and resolve problems
• Interpersonal, and written/verbal communication skills
• Excellent English language skills
• Strong knowledge in the use of Microsoft Office suite of products

About EY Payroll Operate

EY Payroll Operate is part of the Global Compliance and Reporting (GCR) service offering of EY. Payroll Operate is on a transformational journey. The vision is for EY to become one of the top payroll outsourcing service providers globally. For EY Payroll Operate to achieve its stated vision, the key to its success lies in adding a new, globally industrialized way of working, adopting a central delivery model through our Global Delivery Services (GDS) centers. GDS, the shared services arm of EY, is unique amongst the Big4 firms , operating as one global team across multiple countries. We work across 8 locations – Argentina, China, India, Hungary, Spain, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy.

In GDS, you will collaborate with EY teams on exciting projects and work with well‑known brands from across the globe. We’ll introduce you to an ever‑expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. You will have an exposure to a diverse client base and the opportunity to work on cutting‑edge payroll projects.

Success as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. You will work in a dynamic work environment with a global reach.

EY | Shape the future with confidence EY exists to build a better working world, helping to create long‑term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

EY | Building a better working world EY exists to build a better working world, helping to create long‑term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

Experience Level Senior Level