Payroll-Senior SMO

EY; Bengaluru; In loco; INR 2.500.000 - 4.000.000; Tempo pieno

Descrizione del lavoro

EY is seeking a Senior to support Service Management Operations within the EY Payroll Operate practice in Bengaluru. The role focuses on governance, end-to-end delivery across countries, and continuous improvement to mitigate risk and enhance client value.

You will collaborate with cross-functional teams, manage escalations, and ensure projects meet time, scope, and budget expectations while upholding EY standards. This position offers a dynamic global environment.

Competenze

• Minimum 7 years of work experience in a relevant role.
• Understanding of payroll processes and platforms.
• Experience with project management.
• Strong client service orientation and stakeholder management.
• Excellent analytical, written and verbal communication skills.
• Able to operate across time zones in a global delivery setup.

Mansioni

• Act as the SMO for multi-country clients and implementations.
• Support the engagement team with global MCPO delivery and client escalations.
• Ensure projects are delivered on time, within scope and budget in a compliant manner.
• Oversee handover of projects to operational delivery and maintain governance.
• Coordinate with sales, operations and technology for seamless payroll delivery.
• Champion process improvements using EY Global Payroll Operate tools and methods.
• Transmit global methodology and best practices to the team.
• Maintain strong stakeholder relationships and client communications.
• Prepare for regular client reviews and progress reports with stakeholders.
• Identify opportunities for process optimization and drive changes.
• Coordinate annual rollover tasks and EY tool updates.
• Assist with change management and contract adjustments.

Conoscenze

Payroll processes

Project management

Client service

Analytical skills

Communication

Global delivery awareness

Descrizione del lavoro

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Rank / Job title

Senior / Service Management Operations

Reports to

The opportunity

We are currently seeking an experienced and dynamic Senior to support the delivery and governance of our multi-country payroll operate engagements. The role will support the engagement team utilizing one global methodology to track the end-to-end process and provide subsidiary governance throughout the client life-cycle to mitigate risk, increase corporate transparency, improve compliance, ensure leveraging of key data insights and provide clients will additional product offerings.

The role will reside within our Service Management Office (SMO). SMO is a centralized function responsible for overseeing and coordinating the delivery of payroll services across multiple-countries and servicing the client globally in line with the EY Payroll Operate practices.

Responsibilities

• Act as the SMO for multi-country clients and implementations.


• Support the engagement team with the global MCPO delivery of multiple clients and all client escalations.


• During the implementation phase, support the implementation and engagement teams to ensure the projects are delivered on time, within scope, and budget, and managed in a compliant manner.


• Support the smooth takeover of implemented projects into an operational delivery and manage the account governance on an ongoing basis in line with the client expectations and the Global Payroll Operate procedures.


• Coordinate with cross-functional teams, including sales, operations, and technology, to ensure seamless integration and delivery of payroll services.


• Contribute to continuous improvement. Leverage Global Payroll Operate tools, technology, methodology and processes.


• Learn and help to transmit global methodology and best global payroll practices to all team members.


• Develop and maintain strong stakeholder relationships and support the engagement team with client-related communications.


• Support the preparation for regular client reviews and preparation of reports on progress, challenges, and solutions to stakeholders.


• Help to identify opportunities for process optimization and drive the implementation of innovative solutions to enhance service delivery.


• Coordinate annual rollover tasks, such as calendar preparation and EY tool updates.


• Work with the engagement team to address escalations, resolve issues, prepare root cause analysis, and communicate outcomes to account teams.


• Support the processing of scope changes and related contract adjustments, including change requests and documentation updates.


• Be involved in client-related change management efforts, including the adoption of new tools, processes, and system upgrades.


• Contribute to proactive management of risks and issues, ensuring effective mitigation and transparent communication for a seamless experience.


• Support the EP/EMs on client budget preparation, handle invoice management.


• Manage client and EY team access to engagement platforms.


• Provide ad-hoc support to clients and EY teams for service-related inquiries and tasks.

Skills / Knowledge / Experience

• Minimum 7 years of work experience


• Understanding of payroll processes


• Experience with payroll technology platforms


• Project Management experience and skills


• Client service experience and skills


• Strong analytical skills, interpersonal, and written/verbal communication skills


• Problem-solving ability and attention to detail


• Flexibility to operate in a global across-time-zones environment

About EY Payroll Operate

EY Payroll Operate is part of the Global Compliance and Reporting (GCR) service offering of EY. Payroll Operate is on a transformational journey. The vision is for EY to become one of the top payroll outsourcing service providers globally.

For EY Payroll Operate to achieve its stated vision, the key to its success lies in adding a new, globally industrialized way of working, adopting a central delivery model through our Global Delivery Services (GDS) centers. GDS, the shared services arm of EY, is unique amongst the Big4 firms , operating as one global team across multiple countries.

We work across 8 locations – Argentina, China, India, Hungary, Spain, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. You will have an exposure to a diverse client base and the opportunity to work on cutting-edge payroll projects.


• Success as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.


• Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs.


• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. You will work in a dynamic work environment with a global reach.

The exceptional EY experience. It’s yours to build.

EY | Shape the future with confidence

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.