Payment Posting Specialist

MedExpert Billing; Chennai District; On-site; INR 300,000 - 450,000; Full time

Job summary

MedExpert Billing is hiring a Payment Posting Specialist in Chennai to ensure received payments and denials are recorded accurately in the billing system. You will apply payments/denials to accounts and coordinate with internal teams and payers to obtain needed documents.

The role emphasizes independent work, strong communication, and adherence to HIPAA and PCI compliance while supporting month-end reporting and SOP updates as part of a collaborative billing team.

Qualifications

• Ability to work independently with minimal leadership direction.
• Strong, effective, and professional written and verbal communication skills.
• Ability to prioritize tasks by impact and importance.
• Highly organized with ability to be proactive, manage time, and prioritize work with little supervision.
• Ability to function well within a cross-functional team setting and independently.
• Willing and able to adapt to changes in work environment, procedures, priorities, schedule, and job duties.
• Detail-oriented

Responsibilities

• Ensure payments and/or denials are applied to the appropriate account(s).
• Use critical thinking to review any payments or denials to determine the next step in the billing cycle for any remaining balance(s) due.
• Collaborate with internal teams, research websites and contact insurance payers to obtain the required documents to post payment(s) and/or denials.
• Perform reconciliation to ensure all payments received have been accurately posted. If a payment cannot be posted, document the reason why, and the amount that could not be posted.
• Post contractual allowances when required
• Track one off client reporting requirements to identify best practices and prevent misses
• Respond to team emails and ensure all emails are responded to within company guidelines
• Edit or create necessary SOPs, Job Aids and communication bulletins
• Consistently support and demonstrate the company mission and values
• Respond to team email boxes and ensure all emails are responded to within company guidelines
• Assist team members in converting virtual credit card payments to eft and/or checks.
• Assist with month end reporting functions and distribute according to the specific client reporting delivery requirements
• Initiate the daily emailer functions ensuring client reports are properly held if necessary
• Review and resolve trips placed on the AR Review schedule of RescueNet Billing
• Coordinate credit card and ACH refunds with the Finance Department
• Review the EMSafe batch list and provide indexing guidance to the team
• Perform other necessary tasks as assigned by supervisor

Skills

Independent work

Communication skills

Prioritization

Time management

Cross-functional teamwork

Adaptability

Detail-oriented

Job description

The Payment Posting Specialist ensures received payments and denials are recording accurately in the billing system.

Major Responsibilities/Activities

• Ensure payments and/or denials are applied to the appropriate account(s)
• Use critical thinking to review any payments or denials to determine the next step in the billing cycle for any remaining balance(s) due
• Collaborate with internal teams, research websites and contact insurance payers to obtain the required documents to post payment(s) and/or denials
• Perform reconciliation to ensure all payments received have been accurately posted. If a payment cannot be posted, document the reason why, and the amount that could not be posted.
• Post contractual allowances when required
• Track one off client reporting requirements to identify best practices and prevent misses
• Respond to team emails and ensure all emails are responded to within company guidelines
• Edit or create necessary SOPs, Job Aids and communication bulletins
• Consistently support and demonstrate the company mission and values

Other Responsibilities/Activities

• Respond to team email boxes and ensure all emails are responded to within company guidelines
• Assist team members in converting virtual credit card payments to eft and/or checks.
• Assist with month end reporting functions and distribute according to the specific client reporting delivery requirements
• Initiate the daily emailer functions ensuring client reports are properly held if necessary
• Review and resolve trips placed on the AR Review schedule of RescueNet Billing
• Coordinate credit card and ACH refunds with the Finance Department
• Review the EMSafe batch list and provide indexing guidance to the team
• Perform other necessary tasks as assigned by supervisor

Quality & Productivity Requirements

• Maintain required turn around time as dictated by process or client
• Maintain all team quality expectations

Required Education, Skills, & Experience

• Ability to work independently with minimal leadership direction
• Strong, effective, and professional written and verbal communication skills. Must be able to apply these skills with individuals from diverse backgrounds both internal & external to the company.
• Ability to prioritize tasks by impact and importance
• Highly organized with ability to be proactive, manage time, and prioritize work with little supervision
• Ability to function well within a cross-functional team setting and independently
• Willing and able to adapt to changes in work environment, procedures, priorities, schedule, and job duties
• Detail-oriented

Preferred Education, Skills, & Experience

• Previous medical billing and/or account reconciliation
• Knowledge of HIPAA and PCI Compliance
• Previous experience creating job aids and SOPs

Working Environment/Physical Requirements

• General office environment
• Sitting for long periods of time, some standing
• Use of basic office equipment such as computer, fax, printer, copier