Payment Lifecycle Operations Associate

JPMorgan Chase Bank; Mumbai; On-site; INR 1,200,000 - 1,700,000; Full time

Job summary

JPMorgan Chase Bank is seeking a Payment Lifecycle Associate I to enhance the payments operations framework. You will streamline processes, implement new technologies, and oversee payment processing across products to ensure smooth fund transfers and reconciliation.

The role emphasizes automation, cybersecurity, and AI/ML to optimize operations. In this fast-paced environment, you will manage stakeholders, influence decisions, handle conflicts, and contribute to process improvements while

Qualifications

• Shows leadership or management experience in payments operations or related fields.
• Demonstrates proactive problem solving and ability to adapt to changing workloads.
• Proficient in data analysis and communicating insights to stakeholders.
• Applies commercial and growth mindset to fast-paced operations.
• Understands cybersecurity controls and anti-fraud concepts; familiar with improvement methods.
• Experience with automation to optimize payments processing and customer experience.

Responsibilities

• Review and process payments across products, ensuring timely fund transfers and resolving issues.
• Deliver moderately complex payment lifecycle projects and contribute to client experience and process optimization.
• Lead or contribute to initiatives in automation, risk management, cybersecurity, and anti-fraud opportunities.
• Conduct research and data analysis to resolve non-routine payment issues, including fraud detection.
• Apply systems architecture and automation knowledge to identify inefficiencies and define project requirements.
• Build relations with stakeholders to drive outcomes and support fraud prevention and talent development.

Skills

Operations leadership

Data analysis

Problem-solving

Stakeholder management

Cybersecurity awareness

Automation technologies

Continuous improvement

Design thinking

Tools

ISO/Swift messaging

Job description

Shift : Rotational (Candidate willing to work on weekend)

Join a team shaping the future of digital payments and drive your professional growth. Unlock your potential and make a meaningful impact in a fast-paced and innovative environment.

As a Payment Lifecycle Associate I within Payments Operations, you will enhance our payment operations framework by streamlining processes, implementing new technologies, and developing operational functions, while managing payment processing across various products to ensure smooth fund transfers and reconcile purchase and sales options, futures, or securities. Leveraging your proficiency in automation, cybersecurity, and anti-fraud awareness, you will ensure the security and efficiency of our payment lifecycle. Your ability to manage stakeholders, influence decisions, and handle conflicts will drive mutually beneficial outcomes, while your strategic planning skills will guide our direction and resource allocation decisions. Additionally, your proficiency in AI/ML will be utilized to solve complex problems and enhance processes, applying your knowledge in market product and process improvement to optimize our operations.

Job responsibilities

• Review and process payments across various products, ensuring accurate and timely fund transfers, while resolving production or quality issues and escalating delays to management and stakeholders.
• Manage and deliver moderately complex payment lifecycle projects, contributing to client experience, transformation initiatives, and process optimization.
• Lead or contribute to operational initiatives, providing expertise in automation, process re-engineering, risk management, cybersecurity, and anti-fraud opportunities.
• Conduct research and data analysis to resolve non-routine payment lifecycle issues, including cash, trade, merchant, or commercial card transactions, and fraud detection.
• Apply knowledge of systems architecture and automation technologies to identify inefficiencies, improve quality, and enhance customer experience, while defining project requirements and metrics.
• Build effective relationships with stakeholders and teams to drive mutually beneficial outcomes, ensure smooth operations, and participate in fraud prevention and talent development.

Required qualifications, capabilities, and skills

• Demonstrated ability in operations leadership or management within payments, with at least two years of experience, showcasing advanced knowledge of global payment processing operations, products, and systems architecture to effectively support efficiency and change management.
• Demonstrates self-reliance and a proactive approach to problem-solving, with the ability to navigate dynamic environments and shifting workloads across complex products.
• Proficient in data analysis techniques, capable of interpreting and communicating insights to inform decision-making with senior stakeholders.
• Applies a commercial and growth mindset to adapt to fast-paced operations and new business initiatives, leveraging strong interpersonal skills to optimize relationships and collaboration.
• Understands cybersecurity controls and anti-fraud strategies to protect information and systems, with familiarity in continuous improvement methodologies and design thinking techniques.
• Proficient in using automation technologies to optimize payments processing, with a proven track record in enhancing customer experience throughout the customer journey.

Preferred qualifications, capabilities, and skills

• Knowledge of ISO or Swift message processing or management.