Patient Concierge Associate

Jobgether; India; On-site; INR 600,000 - 1,200,000; Full time

Benefits offered by this job

Remote work arrangement in India

Job summary

Jobgether is seeking a Patient Concierge Associate based in India to provide administrative and operational support for patient travel and reimbursement services within clinical trials. You will coordinate day-to-day activities across internal teams, vendors, and study stakeholders, ensuring requests are handled efficiently and accurately.

The role requires strong organization, attention to detail, and the ability to manage multiple priorities within a compliance-focused environment.

Qualifications

• At least 5 years of experience in an administrative, coordination, project support, or similar operational role.
• A bachelor's degree is preferred.
• Previous exposure to healthcare, clinical research, life sciences, or related environments is an advantage.
• Basic to intermediate proficiency with Microsoft Office applications, particularly Excel, Word, Outlook, and PowerPoint.
• Strong organizational and time-management skills, with the ability to manage multiple priorities and follow structured processes consistently.
• Excellent attention to detail and a commitment to maintaining accurate documentation and records.
• Clear written and verbal communication skills, with the ability to collaborate effectively with colleagues, vendors, and other stakeholders.
• Ability to work independently while contributing positively within a collaborative team environment.
• A proactive, dependable, and adaptable approach, with a willingness to learn new processes, systems, and industry practices.

Responsibilities

• Monitor and manage shared mailboxes, ensuring incoming requests are accurately reviewed and routed to the appropriate team members.
• Maintain project trackers, documentation, records, and databases using tools such as SharePoint and Microsoft Excel.
• Support study setup activities, including preparing documentation and tracking onboarding activities and requirements.
• Coordinate meetings and calendars, prepare agendas, capture notes, and support follow-up activities.
• Assist with vendor communications, documentation, and activity tracking to help ensure smooth project delivery.
• Maintain accurate and up-to-date records relating to projects, vendors, studies, and operational activities.
• Support the preparation of reports, presentations, routine status updates, and other project communications.
• Assist with financial administration, including invoice processing, financial tracking, and budget documentation.
• Ensure project documentation and administrative activities follow applicable SOPs, internal procedures, and quality standards.
• Collaborate effectively with internal teams and study stakeholders to support timely and well-organized project execution.

Skills

Organizational skills

Time management

Written and verbal communication

Collaboration

Education

Bachelor's degree

Tools

SharePoint

Microsoft Excel

Microsoft Word

Microsoft Outlook

PowerPoint

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Patient Concierge Associate based in India.

As a Patient Concierge Associate, you will provide essential administrative and operational support for patient travel and reimbursement services within clinical trials. You will help coordinate day-to-day activities across internal teams, vendors, and study stakeholders, ensuring that requests are handled efficiently and accurately. The role involves managing documentation, trackers, communications, meetings, and project records across multiple initiatives. You will contribute to smooth study setup and ongoing project execution while maintaining compliance with established procedures. Strong organization and attention to detail will be essential when managing competing priorities and sensitive information. This is an opportunity to contribute to healthcare and clinical research operations in a collaborative, structured, and purpose-driven environment.

Accountabilities

• Monitor and manage shared mailboxes, ensuring incoming requests are accurately reviewed and routed to the appropriate team members.
• Maintain project trackers, documentation, records, and databases using tools such as SharePoint and Microsoft Excel.
• Support study setup activities, including preparing documentation and tracking onboarding activities and requirements.
• Coordinate meetings and calendars, prepare agendas, capture notes, and support follow-up activities.
• Assist with vendor communications, documentation, and activity tracking to help ensure smooth project delivery.
• Maintain accurate and up-to-date records relating to projects, vendors, studies, and operational activities.
• Support the preparation of reports, presentations, routine status updates, and other project communications.
• Assist with financial administration, including invoice processing, financial tracking, and budget documentation.
• Ensure project documentation and administrative activities follow applicable SOPs, internal procedures, and quality standards.
• Collaborate effectively with internal teams and study stakeholders to support timely and well-organized project execution.

Requirements

• At least 5 years of experience in an administrative, coordination, project support, or similar operational role.
• A bachelor's degree is preferred.
• Previous exposure to healthcare, clinical research, life sciences, or related environments is an advantage.
• Basic to intermediate proficiency with Microsoft Office applications, particularly Excel, Word, Outlook, and PowerPoint.
• Strong organizational and time-management skills, with the ability to manage multiple priorities and follow structured processes consistently.
• Excellent attention to detail and a commitment to maintaining accurate documentation and records.
• Clear written and verbal communication skills, with the ability to collaborate effectively with colleagues, vendors, and other stakeholders.
• Ability to work independently while contributing positively within a collaborative team environment.
• A proactive, dependable, and adaptable approach, with a willingness to learn new processes, systems, and industry practices.
• Comfort handling routine administrative, documentation, and coordination tasks in a structured and compliance-focused environment.

Benefits

• Opportunity to contribute to clinical research and healthcare initiatives that support improved patient outcomes.
• Remote work arrangement based in India.
• Exposure to clinical trial operations, patient support services, vendor coordination, and healthcare project management.
• Collaborative and purpose-driven working environment.
• Opportunities to develop administrative, coordination, and project-management skills within the life sciences sector.
• Professional growth and learning opportunities through exposure to diverse projects and stakeholders.
• Competitive compensation and benefits package, subject to the partner company's applicable policies.