PAS - IMT Service Activation - Manager

Ernst & Young Advisory Services Sdn Bhd; Bengaluru; On-site; INR 4,000,000 - 6,000,000; Full time

Job summary

EY is seeking a Transformation Manager with experience in Program/Change and Process Management within the GDS Strategic Transformation Team (STT) in India. The role involves collaborating with Business Initiative Leaders and Engagement Leads to manage transformation projects for GDS and EY's global network clients.

You will establish and strengthen stakeholder relationships, lead change initiatives, and deliver practical, business‑driven solutions.

Qualifications

• Minimum 12‑15+ years in a consulting environment and proven track record as a program and/or change manager leading large scale global and/or client projects.
• Strong problem‑solving and management skills with ability to influence stakeholders.
• Excellent presentation skills and the ability to work across a globally distributed team.
• Experience delivering transformation initiatives using Agile, Hybrid, or traditional project methodologies.
• Experience in governance, stakeholder engagement, and change readiness assessments.

Responsibilities

• Demonstrate technical competence and practical, business‑driven approach to solving complex client challenges as part of strategic initiatives.
• Deliver high‑quality project outcomes with positive feedback from clients and project counterparts.
• Independently create value for clients by leveraging project, process, and change management skills and past client experiences.
• Apply consulting best practices and techniques to all work undertaken.
• Lead or support the delivery of project/program/change outcomes and develop a knowledge repository.

Skills

Program Management

Change Management

Stakeholder Management

Problem Solving

Communication Skills

Leadership

Education

Master’s or Bachelor’s degree

PMP/Agile/Prosci or other certifications

Tools

MS Projects

SharePoint

Microsoft Planner

ADO

Power BI

Spotfire

Job description

Position

Transformation Manager, GDS PAS Tax, India

Education

Any Master’s or Bachelor’s Degree. PMP/Agile/Prosci or other relevant certification preferred.

Experience

Minimum 12‑15+ years of strong work experience in a consulting environment and proven track record as a program and/​or change manager leading large scale global and/or client projects.

Job Purpose

EY is a global leader in Assurance, Tax, Consulting, Strategy and Transaction Services. We develop, implement and integrate our services, solutions, products and people expertise to better serve our clients and build a better working world.

The People Advisory Services (PAS) is a sub service line of Tax focused on people management, assisting our clients in global mobility, HR/mobility transformation, reward management and much more. The working world is changing faster than at any time before. Entire industries are disrupted, and companies need to think strategically and embrace change or be left behind.

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network playing a vital role in EY’s “All In” strategy. The PAS team at GDS works side‑by‑side with the firm’s partners, clients, various subject matter experts and technology team in developing domain‑led, technology‑enabled services and solutions that enhance value, improve efficiencies and enable our people, business and clients with disruptive and market‑leading services and products.

We are currently seeking a Transformation Manager with experience in Program/Change and Process Management within the GDS Strategic Transformation Team (STT). We are looking for highly motivated individuals with excellent problem‑solving and management skills and a genuine passion to make things happen in a dynamic organization.

The ideal candidate will collaborate closely with Business Initiative Leaders and Engagement Leads across the organization, managing various transformation projects for GDS and our wider global network clients. The role also involves establishing, maintaining, and strengthening stakeholder relationships.

Key Responsibilities

• Demonstrate technical competence and take a practical, business‑driven approach to solving complex business and client challenges as part of the strategic initiatives.
• Deliver high‑quality project outcomes and receive exceptional feedback from clients and global project counterparts.
• Independently create value for clients by leveraging strong project, process, and change management skills, along with past client experiences.
• Apply consulting best practices and techniques to all work undertaken.
• Conduct rapid assessments of the client’s current landscape, providing insights, hypotheses, and solutions.
• Lead or support the seamless delivery of project/program/change outcomes.
• Develop and manage a knowledge repository for use across projects.
• Able to influence and persuade clients and stakeholders to gain support for any major change initiatives or decisions.
• Encourage and facilitate collaboration among team members, promote an inclusive working environment.
• Play an active role in counselling and mentoring junior consultants within the organization.
• Support the development of collateral, tools, techniques, and methodologies to enhance transformation programs and the broader capability offering within the practice.

Preferred Skills and Characteristics

• Program Management/Change Management and Process Methodology expertise such as Agile, Scrum, Waterfall, Prosci, Lean, BPR, etc.
• Strong presentation skills coupled with conceptual, critical, and consultative thinking abilities.
• High levels of integrity, energy, agility, adaptability, and work ethic.
• Proven experience in cross‑functional collaboration and the capacity to work effectively both independently and as part of diverse teams in a dynamic, global setting.
• Experience supporting a range of transformations in a Program, PMO, Project or process lead role from strategic design to implementation as part of a globally distributed team.
• Expertise in a change‑management role to lead change strategy and visioning, communication strategy, change impact and business readiness assessment, stakeholder management and engagement to drive business readiness and adoption.
• Experience in process discovery or design, process analysis, process documentation and implementation, process measurements, process monitoring and optimization.
• Expertise in application of agile, hybrid, standard project methodologies to deliver outcomes.
• Experience in facilitating virtual and in‑person workshops and conducting stakeholder interviews/surveys.
• Experience with set up and management of PMOs and working knowledge of project‑management tools and applications such as MS Projects, SharePoint, Microsoft Planner, AHA, ADO, etc.
• Excellent working knowledge of MS Office Applications, including Word, Project, Excel, and especially PowerPoint.
• Experience in working with data using analytics/statistical tools such as Power BI, Spotfire, etc.
• A willingness to share and build knowledge and experience with others in a learning environment.

What We Offer

• The chance to work with a global team of experts in a leading professional services organization.
• A challenging and rewarding role in a dynamic and international work environment.
• Opportunities for personal and professional development.
• Competitive salary and benefits package.
• A supportive and collaborative team culture.