PAS GPO - Senior

EY; Bengaluru; Remote; INR 1,800,000 - 3,000,000; Full time

Job summary

EY is seeking two Senior SAP Techno-Functional Consultants for an offshore delivery team. You will resolve complex L2/L3 tickets, develop RICEFW objects, and draft techno-functional docs, while supporting SAP CPI integrations and HR modules.

The role requires deep SAP ABAP expertise, strong analytical skills, and collaboration with onshore teams to ensure stable, scalable SAP landscapes.

Qualifications

• 47 years of intensive SAP ABAP experience and proficiency in RICEFW development.
• Strong understanding of HR and Finance business processes.
• Experience in end-to-end SAP projects and AMS engagement.
• Hands-on with SAP CPI integration and cloud/hybrid environments.

Responsibilities

• Own and resolve complex L2/L3 support tickets within SLA timelines.
• Identify, analyze, track, and resolve system defects during operations and testing.
• Design, develop, and modify SAP ABAP solutions across RICEFW objects.
• Create Techno-Functional Specifications and RCA / defect logs.
• Monitor and support SAP CPI integrations and HR module adjustments.
• Collaborate with onshore teams and users to ensure system stability.

Skills

SAP ABAP

RICEFW development

AMS support

Root Cause Analysis

HR & Finance processes

SAP CPI

E2E Implementation

Tools

ServiceNow

Jira

Solution Manager

Job description

Job Summary

We are seeking two highly analytical and collaborative Senior SAP Techno-Functional Consultants to join our offshore delivery team. This role requires a unique blend of implementation expertise and strong Application Management Services (AMS) support experience. The ideal candidates will maintain and optimize existing systems while building new technical solutions. You will be responsible for resolving complex support tickets, managing defects, developing RICEFW objects, and drafting clear techno-functional documentation.

Job Details

Job Description: Senior - SAP Technical ABAP Consultant

Position: Senior SAP Techno-Functional Consultant

Location: Offshore

Experience Level: 47 years of overall SAP experience

Employment Type: Full-time

Key Responsibilities

• Application Support & AMS: Own and resolve complex L2/L3 support tickets, adhering closely to SLA (Service Level Agreement) timelines.
• Defect Management: Identify, analyze, track, and resolve system defects during regular operations and project testing phases.
• Technical Development: Design, develop, and modify robust SAP ABAP solutions across various RICEFW objects.
• Artifact Creation: Author and maintain comprehensive Techno-Functional Specifications, root-cause analysis (RCA) reports, and defect logs.
• Integration & Functional Support: Monitor and support cloud/hybrid integration flows in SAP CPI and support functional adjustments within the SAP HR module.
• Team Collaboration: Work closely with onshore teams, business users, and fellow developers to ensure seamless system stability.

Qualifications & Requirements Core Technical & Functional Experience

• 47 years of intensive SAP ABAP experience, with deep expertise in developing and troubleshooting RICEFW objects (Reports, Interfaces, Conversions, Enhancements, Forms, and Workflows).
• Good understanding of HR & Finance business processes
• Must have a proven track record of participating in at least 1 Full Lifecycle SAP End-to-End (E2E) Implementation AND at least 1 Post-Production AMS (Support) Project.
• Strong experience in creating and updating detailed Techno-Functional Artifacts (Functional/Technical Specs, Unit testing document).

Preferred Skills (Highly Desirable)

• SAP HR Functional: Functional exposure to SAP HR/HCM modules (e.g., Personnel Administration, Benefits, Time Management and Payroll) to effectively handle business-facing support tickets.
• SAP CPI: Hands-on experience with SAP Cloud Platform Integration (CPI), including monitoring iFlows, handling runtime errors, and message tracking.

Operations & Soft Skills

• Ticket & Defect Mastery: Solid understanding of defect management and standard AMS ticket management tools (e.g., ServiceNow, Jira, Solution Manager).
• Strong Analytical Skills: Exceptional troubleshooting capabilities; a proven track record of performing Root Cause Analysis on critical system failures.
• Team Player: Excellent interpersonal and communication skills, with a collaborative mindset suited for an onshore-offshore delivery model.