PARTNER CONSULTANT - ServiceNow

Happiest Minds Technologies; Bengaluru; On-site; INR 2,000,000 - 3,600,000; Full time

Job summary

Happiest Minds Technologies is seeking a skilled ServiceNow Vulnerability Response professional in India to configure, integrate, and optimize VR workflows within ServiceNow. You will lead stakeholder workshops, translate requirements into user stories, and drive Development through UAT.

The role emphasizes VR configuration, vulnerability lifecycle management, and proactive visibility via dashboards and automated notifications. US/UK geos supported.

Qualifications

• Proven experience with ServiceNow Vulnerability Response (VR) and SecOps.
• Hands-on administration, development, and integration of VR workflows.
• Experience aligning vulnerability data with CMDB assets and scanners.

Responsibilities

• Configure VR components, assignment rules, remediation tasks, and risk scoring.
• Design end-to-end vulnerability exception workflows including deferrals and risk acceptance.
• Develop dashboards, reports, and auto-notifications for visibility.
• Integrate scanners (Qualys/Tenable/Rapid7) with ServiceNow VR and ensure CMDB accuracy.
• Lead requirements workshops, create user stories, and oversee UAT in the dev lifecycle.
• Support and optimize ServiceNow SecOps VR module and related processes.

Skills

ServiceNow VR

ServiceNow Platform Administration

ServiceNow Development

SecOps modules

Vulnerability lifecycle management

Vulnerability scanners integration

CMDB

Discovery

Service Mapping

Stakeholder workshops

Tools

Qualys

Tenable

Rapid7

Job description

• Proposed designation: CON (4 - 7 yr) / AM (7 - 10 Yrs)
• Geo to be supported : US / UK
• Work timings: 2PM to 11PM

ServiceNow Vulnerability Response
Configure key VR components, including automated assignment rules, remediation tasking, and customized risk scoring to align with business priorities.

Design and implement the end-to-end vulnerability exception process, including workflows for deferrals and risk acceptance.

Develop and maintain custom dashboards, reports, and automated notifications to provide clear visibility into the vulnerability landscape for all stakeholders.

Architect and manage the integration of vulnerability scanning tools (e.g., Qualys, Tenable) and other security platforms with ServiceNow.

Lead stakeholder workshops to define requirements, translate them into user stories, and oversee the development lifecycle through User Acceptance Testing (UAT).

Implement and support ServiceNow Security Operations (SecOps) Vulnerability Response (VR) module.
Configure Vulnerability Response workflows, assignment rules, remediation tasks, and vulnerability groups.
Integrate vulnerability scanners such as Qualys, Tenable, Rapid7, or similar with ServiceNow VR.
Configure CMDB mappings and ensure accurate CI correlation for vulnerability data.
Support Security Operations processes and ensure compliance with organizational security standards.

Required Skills

ServiceNow Vulnerability Response

• Strong experience in ServiceNow Platform Administration and Development.
• Hands-on experience with ServiceNow Vulnerability Response (VR). ServiceNow describes VR as a solution that consolidates vulnerability findings, maps them to CMDB assets, prioritizes risk, and supports remediation workflows.
• Knowledge of SecOps modules and vulnerability lifecycle management.
• Experience integrating vulnerability scanners (Qualys, Tenable, Rapid7, etc.).
• Experience with CMDB, Discovery, and Service Mapping.