Packaging Associate

MassMutual Global Business Services India LLP; Hyderabad; Hybrid; INR 1,200,000 - 2,000,000; Full time

Job summary

MassMutual Global Business Services India LLP is seeking a Software Packaging Engineer to join the End User Computing (EUC) team in Hyderabad. The role focuses on packaging, software deployment, vulnerability remediation, and endpoint management in enterprise environments.

The ideal candidate has 4+ years of hands-on experience with SCCM/MECM, Workspace ONE Access, and automation scripting using PowerShell. Hybrid work in Hyderabad is offered.

Qualifications

• Bachelor’s degree in computer science or IT.
• 4+ years hands-on experience in Application Packaging and Software Deployment.
• Strong experience with Microsoft SCCM/MECM administration and software deployment.
• Experience with Workspace ONE Access administration and onboarding.
• Expertise in InstallShield, MSI packaging, and silent installations.
• Strong PowerShell scripting knowledge.
• Experience supporting Windows 10 and Windows 11 environments.
• Knowledge of ITIL processes and vulnerability remediation.

Responsibilities

• Package, test, and deploy applications using MSI, EXE, PowerShell, and InstallShield.
• Deploy and manage enterprise software using Microsoft SCCM/MECM.
• Monitor software deployment compliance and remediate failures.
• Package updates to address vulnerabilities and adhere to SLAs.
• Provide Level 2 / Level 3 support for packaging and deployment incidents.
• Develop PowerShell scripts to automate packaging tasks.
• Support UAT, production releases, and ITIL-aligned processes.

Skills

PowerShell scripting

Windows administration

ITIL familiarity

Education

Bachelor’s degree in computer science or IT

Tools

Microsoft SCCM/MECM

Workspace ONE Access

InstallShield

MSI packaging

Job description

Software Packaging Engineer

Location: Hyderabad, India (Hybrid)
Experience: 4-7 Years
Department: End User Computing (EUC)
Employment Type: Full-Time

About the Role

We are seeking an experienced Software Packaging Engineer to join our End User Computing (EUC) team. The ideal candidate will be responsible for application packaging, software deployment, vulnerability remediation, and endpoint management across enterprise environments. This role requires strong expertise in Microsoft SCCM/MECM, Workspace ONE Access, application packaging technologies, and automation scripting.

Key Responsibilities

Application Packaging

• Package, test, and deploy applications using MSI, EXE, PowerShell, and InstallShield.
• Perform application compatibility testing and troubleshooting.
• Create silent installation and uninstallation packages.
• Maintain packaging standards, documentation, and deployment procedures.
• Support User Acceptance Testing (UAT) and Production releases.

Software Deployment & SCCM Administration

• Deploy and manage enterprise software using Microsoft SCCM/MECM.
• Create and maintain Applications, Packages, Collections, and Task Sequences.
• Monitor software deployment compliance and remediate failures.
• Support software lifecycle management, upgrades, and retirement activities.
• Generate deployment and compliance reports.
• Manage and support application deployments through Workspace ONE Access.

Vulnerability Remediation

• Package and deploy application updates to address security vulnerabilities.
• Support remediation of critical and high-risk vulnerabilities within defined SLAs.

Incident, Change & Problem Management

• Provide Level 2 / Level 3 support for packaging and deployment-related incidents.
• Perform root cause analysis for application deployment failures.
• Ensure adherence to ITIL processes and operational standards.

Automation & Process Improvement

• Develop PowerShell scripts to automate packaging and deployment activities.
• Identify opportunities to improve operational efficiency.
• Contribute to process standardization and documentation.
• Support continuous improvement initiatives across the EUC organization.

Required Qualifications

• Bachelor’s degree in computer science, Information Technology, or related field.
• Minimum 4 years of hands-on experience in Application Packaging and Software Deployment.
• Strong experience with Microsoft SCCM/MECM administration and software deployment.
• Experience with Workspace ONE Access administration and application onboarding.
• Expertise in InstallShield, MSI packaging, and silent installations.
• Strong PowerShell scripting knowledge.
• Experience supporting Windows 10 and Windows 11 environments.
• Knowledge of software lifecycle management and vulnerability remediation.
• Familiarity with ServiceNow and ITIL processes.
• Strong troubleshooting and analytical skill

Primary Skills: SCCM/MECM, Workspace ONE Access, Application Packaging, InstallShield, PowerShell, Vulnerability Remediation, Windows Administration.
Shift Timings: 12:30 PM to 9:30 PM