Packaged/SaaS Application Engineer

We Love AI Jobs; Hyderabad; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Accenture Federal Services in Hyderabad is seeking a Packaged/SaaS Application Engineer to configure and support ServiceNow CMDB applications, including CMDB Discovery and portal integration for business needs.

The role requires at least 3 years of hands-on experience with ServiceNow CMDB, APIs, and low-code platforms, plus strong configuration management and database skills to ensure stability and performance. On-site role based in Hyderabad with cross-functional collaboration.

Qualifications

• Proficiency in ServiceNow CMDB, CMDB Discovery, and ServiceNow portal.
• Experience with APIs and integration techniques.
• Familiarity with low-code platforms and tools.
• Strong understanding of configuration management and database management.

Responsibilities

• Configure and support ServiceNow CMDB applications to meet business requirements.
• Monitor application performance and troubleshoot issues to maintain reliability.
• Document configuration changes and collaborate with teams on enhancements.

Skills

ServiceNow CMDB

CMDB Discovery

ServiceNow portal

APIs

Low-code platforms

Configuration management

Database management

Education

15 years full time education

Tools

APIs

Low-code platforms

Job description

# Packaged/SaaS Application EngineerAccenture Federal ServicesHyderabadFull-timeUpload your resume once and Scout applies for youApply with ScoutShare this job:LinkedInXSave imageConfigure and support ServiceNow CMDB applications at Accenture Federal Services, including Discovery and portal functionality. The role involves adapting applications to business requirements, maintaining system stability, and working with teams on enhancements and troubleshooting.* Permanent* On-site* 3+ years* 15 years full-time education### Skills and expertiseServiceNow CMDBCMDB DiscoveryServiceNow portalAPIsLow-code platformsConfiguration managementDatabase management### Key responsibilities* Configure and support ServiceNow CMDB applications to meet business requirements.* Monitor application performance and troubleshoot issues to maintain reliability.* Document configuration changes and collaborate with teams on enhancements.## How this job comparesCompared with 1,047 open mid-level engineering jobs on October 10, 2026.Similar open jobs: We Love AI Jobs lists 1,047 open mid-level engineering jobs at 274 companies.Remote work: This job is on site. 104 of the 1,047 mid-level engineering jobs (10%) are remote.AI in this role: Low. The company works with AI, but AI is a small part of this role's daily work. The role focuses on ServiceNow CMDB configuration, application support, and system stability. The posting does not describe work with AI models, tools, or products.## Full descriptionProject Role : Packaged/SaaS Application EngineerProject Role Description : Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance.Must have skills : ServiceNow Configuration Management Database (CMDB)Good to have skills : NAMinimum 3 year(s) of experience is requiredEducational Qualification : 15 years full time educationSummary:As a Packaged/SaaS Application Engineer, a typical day involves configuring and supporting packaged or software as a service applications to tailor features according to evolving business requirements. The role includes managing application releases and ensuring the overall stability and performance of the system. Daily activities also involve utilizing standard tools, application programming interfaces, and low-code platforms to deliver solutions that align with organizational goals while maintaining compatibility across different system components. Collaboration with various teams to monitor and optimize application functionality is an integral part of the work routine.Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with cross-functional teams to gather requirements and implement application enhancements.- Monitor application performance and troubleshoot issues to maintain system reliability.- Document configuration changes and maintain accurate records for audit and compliance purposes.- Assist junior team members by sharing knowledge and providing guidance on best practices.Professional & Technical Skills:- Must To Have Skills: Proficiency in ServiceNow Configuration Management Database (CMDB), CMDB Discovery, ServiceNow portal.- Strong understanding of configuration management principles and database management.- Experience with APIs and integration techniques to connect packaged applications with other systems.- Familiarity with low-code platforms and tools to customize and extend application functionality.- Ability to analyze system performance and implement improvements to ensure stability and scalability.- Good problem-solving skills with a focus on delivering efficient and maintainable solutions.Additional Information:- The candidate should have minimum 3 years of experience in ServiceNow Configuration Management Database (CMDB).- This position is based at our Hyderabad office.- A 15 years full time education is required.15 years full time education