Packaged/SaaS Application Engineer

Accenture services Pvt Ltd; Gurugram District; Presencial; INR 1.200.000 - 1.800.000; Jornada completa

Descripción de la vacante

Accenture services Pvt Ltd in Pune seeks a ServiceNow Senior Developer to configure and support packaged or SaaS applications, focusing on CSM. You will manage releases, ensure stability, and collaborate across teams to deliver aligned solutions.

Responsibilities include SME-level contribution, requirement gathering, and documenting changes, with emphasis on integration, APIs, and low-code tools to maintain compatibility across components.

Formación

• Experience configuring and customizing ServiceNow CSM to meet business needs.
• Strong understanding of APIs and integration techniques within ServiceNow environments.
• Familiarity with low-code development platforms to streamline application modifications.

Responsabilidades

• Perform independently and become an SME in ServiceNow CSM.
• Actively participate in team discussions and contribute to solutions.
• Collaborate with cross-functional teams to gather requirements and implement enhancements.
• Monitor system performance and troubleshoot issues to maintain operation.
• Document configuration changes and maintain records of updates.
• Mentor junior team members with best practices.

Conocimientos

ServiceNow CSM

APIs / Integrations

Low-code platforms

Educación

15 years of education

Descripción del empleo

Project Role :

Packaged/SaaS Application Engineer

Project Role Description :

Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance.

Must have skills :

ServiceNow Customer Service Management (CSM)

Good to have skills :

NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification :

15 years full time education

Summary

As a ServiceNow Senior Developer, a typical day involves configuring and supporting packaged or software as a service applications to tailor features according to evolving business requirements. The role includes managing application releases and ensuring the overall stability and performance of the system. Daily activities also involve utilizing standard tools, application programming interfaces, and low-code platforms to deliver solutions that align with organizational goals while maintaining compatibility across various components. Collaboration with different teams to monitor and optimize application functionality is an integral part of the work routine.

Roles & Responsibilities

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to gather requirements and implement application enhancements.
• Monitor system performance and troubleshoot issues to maintain optimal operation.
• Document configuration changes and maintain detailed records of system updates.
• Assist junior team members by sharing knowledge and providing guidance on best practices.

Professional & Technical Skills

• Must To Have Skills: Proficiency in ServiceNow Customer Service Management (CSM).
• Experience with configuring and customizing ServiceNow modules to meet business needs.
• Strong understanding of APIs and integration techniques within ServiceNow environments.
• Familiarity with low-code development platforms and tools to streamline application modifications.
• Ability to manage application releases and ensure system stability through effective change management.
• Knowledge of troubleshooting and resolving issues in packaged or software as a service applications.

Additional Information

• The candidate should have minimum 3 years of experience in ServiceNow Customer Service Management (CSM).
• This position is based at our Pune office.
• A 15 years full time education is required.