OTA Manager in Mumbai

ILIF HOTELS & RESORTS; Mumbai; On-site; INR 500,000 - 750,000; Full time

Job summary

ILIF Hotels and Resorts in Mumbai seeks a skilled OTA Listings Coordinator to manage property listings across OTA platforms, ensuring accurate information and compelling content. You will optimize listings, update prices, and maintain rate parity to support inventory control and revenue.

This role involves collaborating with marketing, front desk, and reservations to deliver a seamless guest experience. You will monitor guest reviews, respond professionally, and prepare regular reports on

Responsibilities

• Create and manage property listings across OTA platforms, ensuring accurate property information, descriptions, images, amenities, and policies.
• Review and optimize listing content to improve visibility and consistency across all OTA channels.
• Update pricing and availability across OTA platforms to ensure accurate inventory management.
• Maintain rate parity across OTAs, the company website, and other distribution channels.
• Manage property performance, rates, and inventory through channel managers and OTA dashboards.
• Ensure real-time synchronization of rates, availability, and promotions across all OTA platforms.
• Monitor and analyze key performance metrics, including booking conversion rates, occupancy rates, and RevPAR.
• Respond to OTA queries related to bookings, cancellations, special requests, and property updates.
• Resolve booking-related issues and support modifications to ensure a seamless guest experience.
• Coordinate with OTA account managers to address issues and improve listing performance.
• Monitor guest reviews across OTA platforms and identify recurring feedback trends.
• Respond professionally to guest reviews to enhance guest satisfaction and brand reputation.
• Collaborate with property teams to address guest feedback and implement service improvements.
• Prepare daily and weekly reports covering bookings, cancellations, guest reviews, and OTA commission costs.
• Conduct market and competitor analysis to identify performance gaps and growth opportunities.
• Identify OTA promotions, campaigns, and marketing opportunities that can benefit the property.
• Develop expertise in OTA platforms, policies, booking systems, and operational processes.
• Build and maintain relationships with OTA representatives to improve property visibility and performance.
• Coordinate with internal teams, including marketing, front desk, and reservations, to ensure information accuracy.
• Assist with guest communication, including pre-arrival coordination and handling special requests received through OTA platforms.

Job description

• Create and manage property listings across OTA platforms, ensuring accurate property information, descriptions, images, amenities, and policies.


• Review and optimize listing content to improve visibility and consistency across all OTA channels.


• Update pricing and availability across OTA platforms to ensure accurate inventory management.


• Maintain rate parity across OTAs, the company website, and other distribution channels.


• Manage property performance, rates, and inventory through channel managers and OTA dashboards.


• Ensure real-time synchronization of rates, availability, and promotions across all OTA platforms.


• Monitor and analyze key performance metrics, including booking conversion rates, occupancy rates, and RevPAR.


• Respond to OTA queries related to bookings, cancellations, special requests, and property updates.


• Resolve booking-related issues and support modifications to ensure a seamless guest experience.


• Coordinate with OTA account managers to address issues and improve listing performance.


• Monitor guest reviews across OTA platforms and identify recurring feedback trends.


• Respond professionally to guest reviews to enhance guest satisfaction and brand reputation.


• Collaborate with property teams to address guest feedback and implement service improvements.


• Prepare daily and weekly reports covering bookings, cancellations, guest reviews, and OTA commission costs.


• Conduct market and competitor analysis to identify performance gaps and growth opportunities.


• Identify OTA promotions, campaigns, and marketing opportunities that can benefit the property.


• Develop expertise in OTA platforms, policies, booking systems, and operational processes.


• Build and maintain relationships with OTA representatives to improve property visibility and performance.


• Coordinate with internal teams, including marketing, front desk, and reservations, to ensure information accuracy.


• Assist with guest communication, including pre-arrival coordination and handling special requests received through OTA platforms.

Key Responsibilities

• Create and manage property listings across OTA platforms, ensuring accurate property information, descriptions, images, amenities, and policies.


• Review and optimize listing content to improve visibility and consistency across all OTA channels.


• Update pricing and availability across OTA platforms to ensure accurate inventory management.


• Maintain rate parity across OTAs, the company website, and other distribution channels.


• Manage property performance, rates, and inventory through channel managers and OTA dashboards.


• Ensure real-time synchronization of rates, availability, and promotions across all OTA platforms.


• Monitor and analyze key performance metrics, including booking conversion rates, occupancy rates, and RevPAR.


• Respond to OTA queries related to bookings, cancellations, special requests, and property updates.


• Resolve booking-related issues and support modifications to ensure a seamless guest experience.


• Coordinate with OTA account managers to address issues and improve listing performance.


• Monitor guest reviews across OTA platforms and identify recurring feedback trends.


• Respond professionally to guest reviews to enhance guest satisfaction and brand reputation.


• Collaborate with property teams to address guest feedback and implement service improvements.


• Prepare daily and weekly reports covering bookings, cancellations, guest reviews, and OTA commission costs.


• Conduct market and competitor analysis to identify performance gaps and growth opportunities.


• Identify OTA promotions, campaigns, and marketing opportunities that can benefit the property.


• Develop expertise in OTA platforms, policies, booking systems, and operational processes.


• Build and maintain relationships with OTA representatives to improve property visibility and performance.


• Coordinate with internal teams, including marketing, front desk, and reservations, to ensure information accuracy.


• Assist with guest communication, including pre-arrival coordination and handling special requests received through OTA platforms.

About Company

ILIF Hotels and Resorts is a hotel chain based in Maharashtra with a network of about 50 franchised and leased hotels, resorts, and vacation properties with approximately 500+ rooms. We operate hotels ranging from upscale to economy. With a sharp aim to cater to vacationers, the chain properties are near sightseeing places. The properties under this chain maintain certain quality standards by offering amenities like a swimming pool, Wi-Fi, an in-house restaurant, CCTV surveillance, and more.