OT- Solution Expert

Infosys; Pune District; On-site; INR 1,600,000 - 2,600,000; Full time

Job summary

A global IT services company is seeking an OT Solution Expert in Pune, Maharashtra. The role requires proven experience in demand management and project coordination within IT domains. Key responsibilities include deploying OT boxes, coordinating with service lines, and managing urgent demands. Ideal candidates should have strong organizational and excellent communication skills, and familiarity with security and network assets is a plus. This full-time role offers a mid-senior level position in Sales and Business Development.

Qualifications

• Proven experience in demand management or project coordination in IT domains.
• Good knowledge of security, network, and system assets.
• Strong organizational and communication skills.
• Excellent communication and stakeholders management abilities, both internal and external.
• Proficiency in tracking and reporting on multiple concurrent demands.
• Ability to work effectively in cross-functional and geographically distributed teams.
• Familiarity with best practices within project management methodologies and tools.
• ITIL knowledge is nice to have.

Responsibilities

• Deploy OT boxes and manage demand assignments.
• Coordinate OT Node projects and resource allocation.
• Liaise with business partners regarding urgent demands.
• Communicate deployment milestones to DDS and business, acting as customer SPOC.
• Oversee DMND realization, track progress and escalate delays to the OT Deployment Coordinator.

Skills

Demand management experience

Project coordination in IT

Knowledge of security (firewalls)

Knowledge of network and system assets

Strong organizational skills

Excellent communication skills

Proficiency in tracking multiple demands

Job description

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Proven experience in demand management or project coordination in IT domains (infrastructure, security, etc.). Experience in OT is a plus.

• Good knowledge of security (firewalls), network (switches) and system (VMs, servers) assets.
• Good knowledge of standards and regulations related to OT systems.
• Strong organizational and prioritization skills.
• Excellent communication and stakeholders management abilities, both internal and external.
• Proficiency in tracking and reporting on multiple concurrent demands.
• Ability to work effectively in cross-functional and geographically distributed teams.
• Familiarity with best practices within project management methodologies and tools.
• ITIL knowledge is nice to have OT Box new deployment and revamping: • Responsible of the deployment of OT boxes, • Frame, quote and assign DMND to OT Solution Experts within the site infrastructure team, considering scope, DMND complexity, knowledge, and capacity of each OT SE. • Assign DMND to other Service Lines OT experts or Demand Manager. Make sure that all key Service Lines are included in the Demand. • Actively participate in DDS weekly meetings, challenging DDS and business on the expected day-to-day timeline and infrastructure prerequisites. • Inform and communicate to DDS and business key deployment milestones (customer SPOC) • Follow up the entire OT box deployment process with other Service Lines. • Overview the global DMND realization & escape any risks, difficulties & delays to the OT Deployment Coordinator during weekly meetings.
• OT Node Project: • Construct & maintain timeline construction for future deployments with DDSs through weekly meetings. • Assign Site Infrastructure resources to each deployment. • Coordinate with other Service Lines on resources allocation. • Escalate any risks, difficulties & delays to the OT Deployment Coordinator during weekly meetings.
• Other OT related DMNDs: • Frame, quote and assign OT DMNDs to the right stakeholders among GIO Service Lines • Liaise with Business Partners regarding missing information on specific DMND, cost modifications, urgent DMND screening requests, and customer updates. • Communicate with clients regarding specific DMND information, new processes, technical solution advice, process advice, and solution delivery delays. • Overview the global DMND realization & escape any risks, difficulties & delays to the OT Deployment Coordinator during weekly meetings.
• Specific Manager Topics: • Address urgent topics as assigned by the manager. • Prepare and deliver occasional presentations on specific topics.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales and Business Development

Industries

IT Services and IT Consulting

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