Order to Cash Operations Senior Analyst-Voice

Accenture services Pvt Ltd; Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Accenture is seeking an Order to Cash Operations Senior Analyst in Gurugram for leading O2C processes including Billing, AR, Cash Applications and Reconciliations. The role requires 5–8 years of experience and a finance-oriented degree.

You will work with cross-functional teams to ensure timely delivery against SLAs and upholding control standards. The position focuses on end-to-end O2C execution, SME-level guidance for the team, and coordination with clients.

Qualifications

• Bachelor degree; Finance specialization preferred but not required
• 5–8 years of experience in Order to Cash operations or similar

Responsibilities

• Lead Order to Cash operations and ensure SLA/compliance
• Handle Billing, AR, Cash Applications, and Reconciliations
• Act as SME for the team and respond to client queries
• Monitor SLAs and KPIs; ensure timely processing
• Prepare accurate customer invoices and perform validations
• Maintain AR postings, aging reports, and reconciliations
• Support month-end close activities and balance verifications

Skills

O2C processes

Billing & Invoicing

Accounts Receivable

Cash Applications

Reconciliations

SAP ERP systems

MS Excel

Attention to detail

Analytical skills

Independent work

Communication with teams/clients

Time management

24x7 rotational shift readiness

Office-based work

Education

Bachelor's degree or graduation

Tools

SAP ERP

MS Excel

Job description

Skill required: Order to Cash - Accounts Receivable Ledger Maintenance

Designation: Order to Cash Operations Senior Analyst

Qualifications: Any Graduation

Years of Experience: 5 to 8 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song- all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

The Team Lead - Order to Cash is responsible for independently executing assigned O2C processes including Billing, Accounts Receivable, Cash Applications, and Reconciliations. The role requires strong process knowledge, adherence to controls, timely delivery against SLAs, and effective coordination with internal stakeholders

What are we looking for?

Qualifications: Bachelor - degree with Finance specialization Years of Experience :5 to 8 years

Roles and Responsibilities

• Key Responsibilities Order to Cash Operations
• Must act as an subject matter expert for the team, should be able to handle team and client queries
• Team handling experience on paper
• Good understanding of SLAs & KPIs
• Execute end-to-end O2C transactions in line with documented SOPs and client requirements.
• Demonstrate good understanding of interdependencies between Billing, AR, Cash Application, and Reconciliations.
• Handle routine issues independently and elevate complex exceptions appropriately. Billing
• Create and process accurate customer invoices as per contract terms, SLAs, and pricing structures.
• Perform billing validations to ensure correctness of quantities, rates, taxes, and customer details.
• Identify, analyze, and resolve billing discrepancies in coordination with upstream teams. Accounts Receivable (AR)
• Maintain customer accounts and perform AR postings including invoices, adjustments, credit/debit notes.
• Monitor aging reports, open items, and account balances.
• Support initiatives to improve cash flow and AR hygiene by resolving aged items. Cash Applications
• Apply customer payments accurately using remittance advice and bank statements.
• Process payments received through lockbox, wire transfer, ACH, and electronic platforms.
• Analyze and resolve unapplied, unidentified, short, and overpayments within agreed timelines. Reconciliations
• Perform bank, cash, and AR reconciliations with minimal supervision.
• Investigate variances and ensure timely clearance of reconciling items.
• Support month-end close activities and balance validations.
• Key Skills & Competencies Functional & Technical Skills
• Strong working knowledge of Order to Cash (O2C) processes
• Hands-on experience in: o Billing & Invoicing o Accounts Receivable (AR) o Cash Applications o Reconciliations
• Experience with SAP ERP systems
• Proficient in MS Excel (Pivot Tables, VLOOKUP/XLOOKUP, aging analysis)
• Strong attention to detail and analytical skills
• Ability to work independently with limited supervision
• Effective communication with internal teams and clients
• Time management and SLA-driven mindset
• Willingness to support 24x7 rotational shift operations as required
• Complete Work from office