Order to Cash - Customer Issue Resolution Analyst

IND KCI Medical India Private limited; Bengaluru; Hybrid; INR 1,200,000 - 1,800,000; Full time

Job summary

Solventum, Bengaluru (Hybrid), seeks an IT Business Analyst specializing in SAP OTC and FSCM to design, build, test, and support global order-to-cash and financial supply chain processes. You will collaborate with finance, IT, and external partners to translate complex requirements into scalable SAP solutions.

The role emphasizes end-to-end process understanding, strong analytical skills, and experience delivering ERP improvements in a multinational setting.

Qualifications

• Bachelor's Degree or higher in IT, Business, Finance, Accounting, Supply Chain or related field with 7+ years as BA/analyst/SAP consultant.
• 7+ years in SAP OTC and/or SAP FSCM in various environments.
• Experience with SAP Credit/Collections/Dispute Management including requirements analysis and testing.
• End-to-end OTC processes and integrations across sales, billing, AR, master data, and reporting.
• Experience crafting functional specs, process flows, user stories, test scripts, and validation docs.

Responsibilities

• Support design, implementation, testing, and continuous improvement of Global SAP OTC and FSCM processes.
• Collaborate with Finance, Treasury, IT to gather requirements and translate into specs and tests.
• Analyze SAP OTC/FSCM issues and recommend configuration changes or improvements.
• Coordinate with external consultants and internal teams for integrations and deployment.
• Support governance, audit, and ERP transformation initiatives with docs and training.

Skills

SAP OTC

FSCM

Credit Management

Dispute Management

Billing

Data Analysis

Stakeholder Communication

Education

Bachelor's Degree or higher

Tools

EDI

Fiori

S/4HANA

Master Data Integrations

Treasury

Cash Application

Job description

Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers' toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description

OTC CIR/AR IT Analyst 3M Health Care is now Solventum. At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You'll Make in this Role

As an IT Business Analyst - SAP OTC/FSCM, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Support the design, implementation, testing, and continuous improvement of Global SAP Order-to-Cash (OTC) and Financial Supply Chain Management (FSCM) processes, including Billing, Collections Management, Dispute Management, Invoice Adjustments, and Returns in alignment with business requirements, financial controls, and operational objectives.
• Collaborate with Finance, Customer Issue Resolution, Treasury, and IT stakeholders to gather requirements, analyze end-to-end business processes, and translate needs into functional specifications, user stories, process designs, and test scenarios.
• Analyze SAP OTC and FSCM issues, including credit holds, collections activities, dispute cases, integrations, and enhancement requests; perform root cause analysis and recommend configuration changes, process improvements, or defect resolutions.
• Partner with external consultants, vendors, and internal technical teams to support integrations with cash application, reporting, master data, and related systems; coordinate solution delivery, data validation, testing, production deployment, and operational support.
• Support compliance, governance, audit, and ERP transformation initiatives through documentation, risk assessments, financial controls, user training, change management, reporting, and business validation.

Your Skills and Expertise

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• Bachelor's Degree or higher in Information Technology, Business, Finance, Accounting, Supply Chain, or a related field AND seven (7) years of experience in a business analyst, functional analyst, SAP consulting, or related information technology role.
• Five (5) or more years of hands-on SAP OTC and/or SAP FSCM experience in a private, public, government, or military environment.
• Experience supporting SAP Credit Management, Collections Management, or Dispute Management, including requirements analysis, solution design, configuration support, testing, and production issue resolution.
• Experience with end-to-end OTC processes and integration points across sales order management, billing, accounts receivable, customer master data, cash application, and reporting.
• Experience preparing functional specifications, process flows, user stories, test scripts, and business validation documentation for SAP enhancements or ERP transformation initiatives.
• Strong analytical, problem-solving, stakeholder engagement, and written and verbal communication skills.
• Experience supporting global ERP deployments, integration testing, user acceptance testing, defect management, and post-go-live stabilization.
• Knowledge of SAP FI-AR, Treasury, cash application, EDI, Fiori, reporting, or master data integrations.
• Experience with EDI and E-invoicing integrations.
• SAP certification in S/4HANA Sales, FSCM, or a related discipline.

Additional qualifications that could help you succeed even further in this role include:

• Experience supporting global ERP deployments, integration testing, user acceptance testing, defect management, and post-go-live stabilization.
• Knowledge of SAP FI-AR, Treasury, cash application, EDI, Fiori, reporting, or master data integrations.
• Experience with EDI and E-invoicing integrations.
• SAP certification in S/4HANA Sales, FSCM, or a related discipline.

Work Location

Work location: Bengaluru (Hybrid) Travel: May include up to 10%

Supporting Your Well-being

Solventum offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

Diversity & Inclusion

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, civil status, disability, family status, or membership of the traveling community. Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process.

About Solventum

A new healthcare company with a rich history. With more than 70 years of delivering healthcare innovations, we continue to move the industry forward by helping to solve our customers' biggest challenges.

20,000+ employees worldwide. Solventum relies on the courage and the boundless insights of professionals worldwide to achieve exceptional results for our customers and those who rely on them.

Healthcare that leads with heart and humility starts with listening and never finishes, only evolves. As long as healthcare challenges remain unsolved, we will be here, united by empathy and a relentless belief that countless lives are improved through our work.

Operations in 38 countries. Driven by our dedication to improved outcomes for all we serve, we break through by making unprecedented connections that impact lives. In more than 300 offices and facilities around the world, we work closely with customers and partners to create positive healthcare outcomes that transcend borders.

To realize our shared vision, we harness diverse talents and perspectives from every background to not only address our customers' most urgent priorities but anticipate the needs of the future.