Order To Cash Analyst - Chennai

Capgemini; Chennai District; On-site; INR 300,000 - 500,000; Full time

Job summary

Capgemini is looking for a candidate to efficiently manage Order to Cash processes in Chennai, Tamil Nadu. The ideal candidate will process customer orders, generate invoices, and resolve disputes through effective communication.

Requirements include a Bachelor's degree in any specialization and 1-3 years of experience in the O2C process. Strong understanding of O2C principles is also necessary.

Qualifications

• 1-3 years of experience in Order to Cash (O2C) process or related field.
• Strong understanding of O2C Cash Application, O2C Billing, Dispute Management principles.

Responsibilities

• Process customer orders accurately and efficiently.
• Manage billing processes, including generating invoices.
• Resolve disputes with customers through effective communication.
• Ensure accurate application of discounts and promotions.
• Maintain accurate records of all transactions.

Skills

Order to Cash processes

Customer service skills

Communication skills

Education

Bachelor's degree in any specialization (B.B.A. / B.M.S., B.Com)

Job description

Roles and Responsibilities

• Process customer orders accurately and efficiently, ensuring timely delivery of products.
• Manage billing processes, including generating invoices, credit notes, and debit notes as needed.
• Resolve disputes with customers through effective communication and negotiation skills.
• Ensure accurate application of discounts, rebates, and other promotions on customer accounts.
• Maintain accurate records of all transactions in the OTC system.

Desired Candidate Profile

• 1-3 years of experience in Order to Cash (O2C) process or related field.
• Bachelor's degree in any specialization (B.B.A. / B.M.S., B.Com).
• Strong understanding of O2C Cash Application, O2C Billing, Dispute Management principles.