Order Processing Analyst

Bottom Line; Chennai District; Hybrid; INR 500,000 - 750,000; Full time

Job summary

Bottomline is seeking an Order Processing Analyst to ensure proper review and setup of customer contracts, invoicing controls, and reconciliation across order, revenue, and billing processes. The role requires close collaboration with Sales and Operations to resolve discrepancies and ensure timely processing.

Responsibilities include maintaining orders in the billing platform, coordinating with billing for invoice accuracy, and supporting month/quarter-end closes.

Qualifications

• Bachelor's degree or Associates degree in Accounting.
• 5+ years of relevant experience in Order Management and Billing.
• Experience with ERP/CRM systems and Excel.

Responsibilities

• Set up and review orders/contracts in systems of record.
• Manage invoices awaiting manual intervention before client delivery.
• Maintain client purchase orders, addresses and contact details.
• Trigger contract commencement dates in CRM and ERP.
• Collate requests for hardware replacements (MFA tokens).
• Maintain an internal consolidated list of requirements and communicate with teams.
• Ensure accurate creation and maintenance of orders in the billing platform.
• Coordinate with billing teams on invoice accuracy and recurring billing setup.
• Support month-end and quarter-end close related to order processing and revenue operations.
• Work with Sales and other teams to resolve order discrepancies and ensure timely processing.
• Maintain data accuracy across CRM, billing, and ERP systems.
• Monitor order queues and resolve errors promptly.
• Support system improvements and automation projects.
• Report on orders processed.
• Maintain SOPs and workflows for order management.
• Address inquiries related to order status, billing issues, and subscriptions.

Skills

Microsoft Excel

D365 ERP

Salesforce CRM

Process improvement

Public company internal control

Education

Bachelor's degree or Associate degree in Accounting

Tools

Microsoft Excel

D365 ERP

Salesforce CRM

Job description

Why Choose Bottomline

Are you ready to transform the way businesses pay and get paid Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. Were looking for passionate individuals to join our team and help drive impactful results for our customers. If youre dedicated to delighting customers and promoting growth and innovation - we want you on our team!

Position Title: Order Processing Analyst

The Order Processing Analyst will spend majority of their time ensuring the appropriate review and setup of customer contracts into systems of record, executing on accounting control points around invoicing and executing order for invoicing of customer transactions. This role also involves the reconciliation of order, revenue and billing results to control totals and comparison to various reference points such as prior periods, disparate systems, forecasts, etc.

Essential Job Functions

• Order/contract setup and review
• Manage internal mailbox for invoices that require manual intervention before delivery to the client
• Maintaining clients purchase order, address and contact details
• Triggering contract commencement dates in the CRM and ERP systems
• Collating requests for replacement hardware (MFA tokens).
• Entering details and maintaining an internal consolidated spreadsheet of requirements and sending instructions to the related teams/parties
• Ensure accurate creation and maintenance of orders in the billing platform.
• Coordinate with billing teams invoice accuracy, recurring billing setup.
• Support month-end and quarter-end close activities related to order processing and revenue operations.
• Work closely with Sales and other operation teams to resolve order discrepancies and ensure timely processing
• Maintain high data accuracy across CRM, billing, and ERP systems.
• Monitor order queues and resolve errors promptly.
• Support system improvements, automation projects, and workflow enhancements.
• Reporting on orders processed.
• Maintain SOPs, workflows, and operational checklists for order management.
• Address internal and external inquiries related to order status, billing issues, and subscription changes
• Provide support during audits by ensuring documentation accuracy and compliance.

Required Skills

• Ability to work in fast paced environment
• Ability to learn systems and process within a public company internal control environment
• Experience with Microsoft Excel

Preferred Skills

• Ability to make process improvement recommendations
• Microsoft D365 ERP
• Experience with Salesforce CRM

Education and Experience

• Bachelor s degree or Associates degree in Accounting
• 5+ years relevant experience in Order Management and Billing

Shift Timing

12:00 PM to 9:00 PM for 3 weeks (2 days office). 5:00 PM to 2:30 PM or 3:30 PM (depending on volume) in the 1st week of each month. WFH this week

We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. Were proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.