Order Management Sr Specialist

Postman; Bengaluru; Hybrid; INR 1,500,000 - 2,800,000; Full time

Job summary

Postman is seeking an experienced Order Management Senior Specialist in Bangalore to own the full order lifecycle—from intake and validation to processing, invoicing, and closure.

You will collaborate with Sales, Renewals, Deal Desk, Finance and Billing Support, handling complex orders and ensuring timely close during month-end and quarter-end cycles.

Qualifications

• 4+ years of experience in order management, sales order processing, or billing operations.
• Experience with SaaS or software business and enterprise customers.
• Knowledge of quote-to-cash workflows and related docs (POs, quotes, contracts, INVOICes).

Responsibilities

• Manage order-related tickets across Zendesk, Salesforce, Jira and internal tools within SLAs.
• Review POs, quotes, order forms, contracts and MSAs for accuracy and compliance.
• Validate opportunity, quote, contract, customer and billing details before processing orders.

Skills

Order management

SaaS

Cross-team collaboration

Attention to detail

Ownership

Education

Bachelor's degree in relevant field

Tools

Salesforce

Zendesk

Jira

Job description

Job Summary

Postman is looking for an experienced Order Management Senior Specialist to join our team in Bangalore. You will manage the full order lifecycle, from order intake and validation through processing, invoicing, and closure. You will independently handle complex orders, resolve discrepancies with internal stakeholders, and help the team meet processing and fiscal close timelines. Alongside your daily responsibilities, you will support newer team members, share process knowledge, and help improve how we manage orders as our business grows.

You will work closely with Sales, Renewals, Deal Desk, Finance, Monetization, Billing Support, and other internal teams. This role requires strong attention to detail, sound judgment, clear communication, and the ability to take ownership of requests through resolution.

Job Details

Location: Bangalore, India

Employment Type: Full-time

Team: Order Management

Work Model: Shift-based hybrid; office-based day/evening shifts and work-from-home night shifts

Coverage Model: 24/5 global coverage through rotational shifts across India, EMEA, and US business hours

Work Schedule and Coverage

This role participates in Postman's 24/5 global coverage model.

Shifts rotate based on business needs and may include:

(IST Hours) 6:00 AM - 3:00 PM; 2:00 PM - 11:00 PM

Office-based 6:00 PM - 3:00 AM; 9:00 PM - 6:00 AM

Work from home

Saturday and Sunday are regular weekly days off. Public holiday and festival coverage may be required to support global operations.

Responsibilities

• Independently manage order-related tickets and requests across Zendesk, Salesforce, Jira, and internal tools within defined service-level agreements (SLAs).
• Review purchase orders, quotes, order forms, contracts, and master service agreements (MSAs) for accuracy, completeness, and compliance with internal order acceptance policies.
• Validate opportunity, quote, contract, customer, and billing details before processing orders.
• Handle complex and non-standard orders, identifying discrepancies in pricing, terms, billing information, approvals, and documentation.
• Process new orders, renewals, amendments, and other order-related requests accurately and on time.
• Take ownership of assigned close-period activities, ensuring timely invoicing and order closure during month-end, quarter-end, and fiscal year-end.
• Flag risks, blockers, and potential delays early, with clear updates to stakeholders and the team.
• Support onboarding and training for new team members and serve as a resource for process-related questions.
• Identify recurring issues, recommend practical improvements, and maintain process documentation.
• Support testing, validation, and adoption of new billing systems, products, and order workflows.
• Participate in rotational shifts, planned holiday coverage, and additional close-cycle support as required.

What We're Looking For

• 4+ years of relevant experience in order management, sales order processing, quote-to-cash operations, or billing operations.
• Experience supporting enterprise customers in a SaaS or software business.
• Strong understanding of quote-to-cash workflows and related documentation, including purchase orders, quotes, order forms, contracts, and invoices.
• Experience with SaaS subscription models, renewals, amendments, subscription billing, and invoicing.
• Demonstrated ability to handle complex orders independently, identify discrepancies, and coordinate resolution across teams.
• Experience supporting month-end and quarter-end close, including managing urgent requests and competing deadlines.
• Experience collaborating with Sales, Renewals, Deal Desk, Finance, Revenue Operations, or Billing teams.
• Experience training colleagues, supporting new hires, or sharing process knowledge within a team.
• Familiarity with Salesforce and billing or order management systems; experience with Zendesk and Jira is helpful.
• Strong attention to detail, ownership, and the ability to manage priorities in a fast-paced environment.
• Flexibility to work rotational shifts across India, EMEA, and US coverage hours under the work arrangements outlined below.

Nice to Have

• Experience with Chargebee or a similar subscription billing platform.
• Exposure to enterprise licensing, bundled offerings, or AWS Marketplace transactions.
• Experience supporting system migrations, testing new workflows, or implementing process improvements.
• Experience working in a global business environment.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.