Order Management Specialist

Postman; Bengaluru; Hybrid; INR 400,000 - 800,000; Full time

Benefits offered by this job

Medical coverage

Flexible PTO

Wellness reimbursement

Lunch stipend

Job summary

Postman is seeking a detail-oriented Order Management Specialist to support the full order lifecycle in Bangalore. You will handle order intake, validation, invoicing, and closure while collaborating with Sales, Renewals, Deal Desk, Finance, and Billing teams.

This fast-paced role requires strong attention to detail with financial data and the ability to manage priorities across time zones. Expect rotation across IST shifts including office and night-shift work, with weekend coverage as needed.

Qualifications

• 1–3 years of experience in order management or related operations.
• Understanding of quote-to-cash workflows and billing processes.
• Attention to detail and ability to work with financial data.

Responsibilities

• Manage order-related tickets and requests across Zendesk, Salesforce, Jira, and internal tools within SLAs.
• Review POs, quotes, order forms, contracts, and MSAs for accuracy and compliance.
• Validate opportunity, quote, contract, customer, and billing details before processing orders.
• Identify and resolve pricing, terms, and billing discrepancies with the appropriate teams.
• Process new orders, renewals, amendments, and other order-related requests accurately and on time.
• Ensure timely invoicing and order closure during month-end/quarter-end/year-end close.
• Assist with vendor forms, onboarding documentation, and portal updates.
• Maintain records across internal systems and contribute to process improvements.

Skills

Order management

Sales order processing

Billing operations

Customer service

Tools

Salesforce

Zendesk

Jira

Job description

Who Are We?

Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API‑first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster.

The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman.

P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman.

Location: Bangalore, India
Employment Type: Full-time
Team: Order Management
Work Model: Shift-based hybrid; office-based day/evening shifts and work-from-home night shifts
Coverage Model: 24/5 global coverage through rotational shifts across India, EMEA, and US business hours

Work Schedule and Coverage

This role participates in Postman’s 24/5 global coverage model.
Shifts rotate based on business needs and may include:
(IST Hours) 6:00 AM – 3:00 PM; 2:00 PM – 11:00 PM
Office-based 6:00 PM – 3:00 AM; 9:00 PM – 6:00 AM Work from home
Saturday and Sunday are regular weekly days off. Public holiday and festival coverage may be required to support global operations.

Month-end, quarter-end, and fiscal year-end close are critical periods for this role. Additional coverage, including occasional weekend support, may be required during these periods based on business needs. Employees working on designated holidays are eligible for applicable holiday pay, and employees working night shifts are eligible for a competitive night shift allowance, in accordance with company policy.

About the Role

Postman is looking for a detail-oriented and proactive Order Management Specialist to join our team in Bangalore.
You will support the full order lifecycle, from order intake and validation through processing, invoicing, and closure. Your work will help ensure billing accuracy, timely invoicing, and adherence to fiscal close timelines.
You will collaborate with Sales, Renewals, Deal Desk, Finance, Monetization, Billing Support, and other internal teams to process customer orders accurately, efficiently, and in compliance with internal order acceptance policies.
This is a fast-paced operational role requiring strong attention to detail, confidence working with financial and contractual data, and the ability to manage priorities and deadlines across time zones.

How You’ll Contribute

• Manage order-related tickets and requests across Zendesk, Salesforce, Jira, and internal tools within defined service-level agreements (SLAs).
• Review purchase orders, quotes, order forms, contracts, and master service agreements (MSAs) for accuracy, completeness, and compliance with internal order acceptance policies.
• Validate opportunity, quote, contract, customer, and billing details before processing orders.
• Identify and resolve discrepancies in pricing, terms, billing information, approvals, and supporting documentation.
• Process new orders, renewals, amendments, and other order-related requests accurately and on time.
• Ensure timely invoicing and order closure, particularly during month-end, quarter-end, and fiscal year-end close.
• Assist with vendor and supplier forms, customer onboarding documentation, and vendor portal updates.
• Collaborate with internal stakeholders to resolve order issues and keep requests moving through the order lifecycle.
• Maintain accurate, complete, and up-to-date records across internal systems.
• Contribute to process improvements, documentation updates, and operational efficiency initiatives.
• Participate in rotational shifts, planned holiday coverage, and additional close-cycle support as required.

What We’re Looking For

• 1–3 years of experience in order management, sales order processing, quote-to-cash operations, billing operations, sales support, or a similar operational role.
• Understanding of quote-to-cash workflows and related documentation, including purchase orders, quotes, order forms, contracts, and invoices.
• Experience reviewing financial, contractual, or customer order data with strong attention to detail.
• Ability to identify discrepancies, take ownership of follow-up, and coordinate with the appropriate teams to resolve issues.
• Strong written and verbal communication skills.
• Ability to manage multiple requests, competing priorities, and deadlines in a fast-paced environment.
• Experience working with internal and external stakeholders.
• Familiarity with Salesforce, Zendesk, Jira, or similar billing and order management systems.
• Flexibility to work rotational shifts across India, EMEA, and US coverage hours under the work arrangements outlined below.
• Willingness to support planned public holiday and festival coverage, along with additional close-cycle work, including occasional weekend support.

Nice to Have

• Experience in a SaaS or software company.
• Familiarity with SaaS subscription models, renewals, amendments, subscription billing, and invoicing.
• Experience collaborating with Sales, Renewals, Deal Desk, Finance, Revenue Operations, or Billing teams.
• Experience in a startup or global business environment.
• Familiarity with vendor portals, supplier forms, or customer onboarding documentation.

What Else?

In addition to Postman's pay-on-performance philosophy, and a flexible schedule working with a fun, collaborative team, Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. Along with that, our wellness programs will help you stay in the best of your physical and mental health. Our frequent and fascinating team-building events will keep you connected, while our donation‑matching program can support the causes you care about. We’re building a long‑term company with an inclusive culture where everyone can be the best version of themselves.

At Postman we value in person collaboration. We are in office 5 days a week for all roles based out of our hubs in San Francisco Bay Area, Boston, Austin, New York City, Tokyo and London. For roles based in Bangalore, employees currently work in the office three days a week and will transition to five days per week by the end of the year. We were thoughtful in our approach which is based on collaboration and grounded in feedback from our workforce, leadership team, and peers. The benefits of our in office model will be shared knowledge, brainstorming sessions, communication, and building trust in‑person that cannot be replicated via zoom.

Our Values

At Postman, we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.

Equal Opportunity

Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third‑party agency or company that does not have a signed agreement with Postman.