Order Management Specialist - PST Shift

SalesForce-ad; Hyderabad; On-site; INR 350,000 - 550,000; Full time

Job summary

Salesforce in Hyderabad is seeking an Order Management professional to join our team. You will review quotes, adjust opportunities for forecasting, and collaborate with Sales Operations to ensure policy compliance.

The role requires 2+ years in Order Management or Customer Service, strong problem-solving abilities, and excellent written and verbal communication. Flexibility for peak periods is appreciated; you will support Document, Services and Adjustment processes as needed.

Qualifications

• 2+ years’ Order Management, Customer Service or Sales Support experience.
• Strong research and problem-solving abilities.
• Excellent interpersonal skills; ability to articulate verbally and written, ability to think quickly.
• Ability to excel in a fast paced environment, delivering accuracy while managing deadlines and KPIs.
• Must be able to maintain a positive attitude in stressful situations.
• Must be available for flexible hours during peak business periods (ME/QE).
• As per Business requirement, should be ready to support Document, Services and Adjustment processes as well.

Responsibilities

• Review and process quotes to ensure compliance with Salesforce.com policies.
• Adjust opportunities as per given guidelines to ensure accuracy for forecasting purposes
• Respond to process & policy questions and effectively communicate requirements
• Manage queues and share best practices and knowledge as one Global Order Management Team
• Establish strong relationships with Sales Operations, Renewals, Collections, Compensation, Legal, Sales, Provisioning, Services and other internal resources as appropriate
• Participate in new process development and process improvement projects as well as other ad hoc projects

Skills

Order Management

Customer Service

Sales Support

Salesforce

Problem-Solving

Interpersonal Skills

Tools

Salesforce

Job description

Job Description:

Description

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Key Responsibilities

• Review and process quotes to ensure compliance with Salesforce.com policies.
• Adjust opportunities as per given guidelines to ensure accuracy for forecasting purposes
• Respond to process & policy questions and effectively communicate requirements
• Manage queues and share best practices and knowledge as one Global Order Management Team
• Establish strong relationships with Sales Operations, Renewals, Collections, Compensation, Legal, Sales, Provisioning, Services and other internal resources as appropriate
• Participate in new process development and process improvement projects as well as other ad hoc projects

Required Skills / Experience

• 2+ years’ Order Management, Customer Service or Sales Support experience. Prior Salesforce.com application experience a plus
• Must have strong research and problem-solving abilities
• Excellent interpersonal skills; ability to articulate verbally and written, ability to think quickly
• Ability to excel in a fast paced environment, delivering accuracy while managing deadlines and KPIs
• Must be able to maintain a positive attitude in stressful situations
• Must be available for flexible hours during peak business periods (ME/QE)
• As per Business requirement, should be ready to support Document, Services and Adjustment processes as well.

Requirements: