Order Fulfilment Analyst

London Stock Exchange Group; Bengaluru; Sur place; INR 900 000 - 1 200 000; Plein temps

Avantages offerts par ce poste

Healthcare

Retirement planning

Volunteer days

Wellbeing initiatives

Résumé du poste

London Stock Exchange Group (LSEG) is seeking a mid-level Order Fulfilment Analyst to manage end-to-end order and entitlement activities, ensuring accurate licences and timely delivery. You will collaborate with SOS, SAM, customer support, product and regional teams to resolve fulfilment requests while maintaining strict compliance with SLAs.

The role emphasizes attention to detail, cross-functional teamwork and a strong customer service mindset, with focus on global processes and data integrity.

Qualifications

• Strong attention to detail with a customer-focused approach.
• Excellent communication and organisational abilities.
• Ability to manage multiple priorities while meeting SLAs.

Responsabilités

• Handle end-to-end order fulfilment and entitlement activities across platforms.
• Validate product eligibility, customer information, licences before fulfilment.
• Support onboarding including licence assignment and access enablement.
• Handle offboarding, sanctions-related requests, subscription maintenance and access changes.
• Partner with SOS, SAM, Customer Support, Product and regional teams to resolve fulfilment requests.
• Monitor CRM queues and shared mailboxes, ensuring timely resolution.
• Maintain high standards of quality, productivity, compliance and turnaround time.
• Contribute to continuous improvement and knowledge sharing across the fulfilment process.

Connaissances

Attention to detail

Communication

Organisational skills

Partner management

CRM platforms

Cross-functional collaboration

Financial market knowledge

Outils

CRM systems

Case management

Permissioning platforms

Fulfillment platforms

Description du poste

Analyst - Order Fulfilment, T1 & Datastream The Global Center OFS team's purpose is to work on orders/activities raised by the SOS teams in Global Center and the regional centers for fulfillment. Order Fulfilment is an integral part of the Sales Order Management (SOM) function. The OFS Team also performs key compliance functions for the order fulfillment, maintains product administration and constantly strives to improve the way that we own the external and internal order process to help improve our service to customers, to consistently enhance customer experience through improving timeliness in service delivery by meeting the guaranteed average turnaround time, based on agreed product/process guidelines. To mail, speak and agree with functions (Customer Service, Order Administration, Sales, segments, cross functional teams, regional partners) to expedite the resolution. The role supports entitlement enablement through manual permissioning activities, Customer Admin Activities (CAA), licence and access management, and fulfilment requests raised by Sales Order Specialists (SOS) and Sales & Account Managers (SAM). The analyst works closely with cross-functional and regional teams to deliver a consistent customer experience through quality resolution and adherence to product, process and compliance guidelines.

Key Responsibilities

Handle end-to-end order fulfilment and entitlement activities across specialist permissioning and fulfilment platforms. Validate product eligibility, customer information, licence and entitlement requirements before fulfilment. Support MCP and AI-Ready Capability onboarding, including licence assignment, service account creation and access enablement. Handle offboarding, sanctions-related requests, subscription maintenance and access changes within agreed SLAs. Partner with SOS, SAM, Customer Support, Product and regional teams to resolve fulfilment requests and dependencies. Monitor CRM queues, cases and shared mailboxes, ensuring timely and accurate resolution. Maintain high standards of quality, productivity, compliance and turnaround time, risks or exceptions as an when required. Contribute to continuous improvement and knowledge sharing across the fulfilment process.

Key Skills & Capabilities

Strong attention to detail with a quality and customer-focused approach. Good communication, organisational and partner management skills. Ability to handle multiple priorities while meeting defined SLAs and quality standards. Comfortable working across CRM, case management, permissioning and fulfilment platforms. Collaboration skills across global and cross-functional teams. Understanding of financial market products and data services would be an advantage.

Role Purpose

The Order Fulfilment Analyst helps ensure customers receive the right products, licences and entitlements accurately, securely and on time, supporting SOM in delivering a reliable and high-quality customer experience. Career Stage: Associate

London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

• LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice. Experience Level Mid Level