Oracle Support Analyst

Copeland; Maharashtra; Hybrid; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Flexible benefits plans

Paid parental leave

Hybrid work model

Job summary

Copeland in Pune, Maharashtra, India, seeks an Oracle IT Analyst with hands-on experience in Oracle E‑Business Suite to deliver Procure‑to‑Pay and Order‑to‑Cash solutions. You will work with business stakeholders and technical teams to enable stable, scalable Oracle deployments.

The role requires 5–7 years of Oracle E‑Business Suite R12 experience, strong knowledge of P2P/O2C lifecycle, and excellent English communication. Hybrid work arrangement is available.

Qualifications

• 5–7 years of hands‑on experience with Oracle E‑Business Suite R12, with strong functional expertise in Distribution (Procurement/Order Management) modules.
• Solid understanding of the Procure‑to‑Pay (P2P)/ Order to Cash(O2C) lifecycle and related supply chain business processes.
• Experience with at least one end‑to‑end Oracle implementation or multiple Oracle Procurement support projects.
• Strong analytical and problem‑solving skills with the ability to work independently.
• Experience creating functional documentation and process maps.
• Working knowledge of SQL for querying tables and reading packages.
• Excellent written and verbal communication skills in English.

Responsibilities

• Gather, analyze, and document business requirements from stakeholders and translate them into functional specifications for Oracle E‑Business Suite.
• Design, configure, and support Oracle R12 SCM /Distribution modules, including Purchasing, Order Management, iProcurement, Inventory, and iSupplier, Shipping, WMS, Pricing ensuring correct setup of profile options, flexfields, and business rules.
• Map existing (“as‑is”) business processes, perform gap analysis, and design optimized (“to‑be”) processes aligned with Oracle EBS capabilities.
• Create and maintain functional documentation, including scope documents, functional design documents, use cases, process flows, and user training materials.
• Develop and execute functional test scripts and support User Acceptance Testing (UAT) to ensure solutions meet business requirements.
• Provide end‑user training and ongoing functional and technical support, including issue resolution and management of Oracle Service Requests (SRs).
• Act as a key liaison between business users and technical teams, ensuring effective communication and successful delivery of IT solutions.
• Support continuous improvement initiatives by identifying process efficiencies and system enhancement opportunities.

Skills

Oracle EBS R12

P2P/O2C

SQL querying

Requirements gathering

Education

Bachelor's degree in IT/Business

Tools

Oracle E-Business Suite

SQL

Job description

About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!

We are looking for an Oracle IT Analyst with hands‑on functional experience beyond end‑user activities, who is motivated to build and grow a long‑term career working with Oracle E‑Business Suite.

In this role, you will work closely with business stakeholders and technical teams to deliver stable, scalable, and business‑aligned Oracle solutions that enable efficient Procure‑to‑Pay and Order to Cash operations and continuous process improvement.

This job is based in Pune- Maharashtra - India.

We provide a flexible working schedule with the option of working hybrid.

In This Role, Your Responsibilities Will Be

• Gather, analyze, and document business requirements from stakeholders and translate them into functional specifications for Oracle E-Business Suite.
• Design, configure, and support Oracle R12 SCM /Distribution modules, including Purchasing, Order Management, iProcurement, Inventory, and iSupplier, Shipping , WMS , Pricing ensuring correct setup of profile options, flexfields, and business rules.
• Map existing (“as‑is”) business processes, perform gap analysis, and design optimized (“to‑be”) processes aligned with Oracle EBS capabilities.
• Create and maintain functional documentation, including scope documents, functional design documents, use cases, process flows, and user training materials.
• Develop and execute functional test scripts and support User Acceptance Testing (UAT) to ensure solutions meet business requirements.
• Provide end‑user training and ongoing functional and technical support, including issue resolution and management of Oracle Service Requests (SRs).
• Act as a key liaison between business users and technical teams, ensuring effective communication and successful delivery of IT solutions.
• Support continuous improvement initiatives by identifying process efficiencies and system enhancement opportunities.

For This Role You Will Need

• University degree in Information Technology, Business, Supply Chain, or a related field.
• 5–7 years of hands‑on experience with Oracle E‑Business Suite R12, with strong functional expertise in Distribution (Procurement/Order Management) modules.
• Solid understanding of the Procure‑to‑Pay (P2P)/ Order to Cash(O2C) lifecycle and related supply chain business processes.
• Experience with at least one end‑to‑end Oracle implementation or multiple Oracle Procurement support projects.
• Strong analytical and problem‑solving skills with the ability to work independently.
• Experience creating functional documentation and process maps.
• Working knowledge of SQL for querying tables and reading packages.
• Excellent written and verbal communication skills in English.

Preferred Qualifications That Set You Apart

• Functional knowledge of ASCP AND Manufacturing modules.
• Experience working in a global or cross‑functional environment.
• Strong stakeholder management skills with the ability to communicate effectively at all organizational levels.
• Proactive, pragmatic, and results‑oriented mindset.

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

• Flexible and competitive benefits plans offer the right options to meet your individual/family needs.
• We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Our Commitment to Inclusion & Belonging

At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.

Equal Opportunity Employer

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.