Oracle Recruitment 2026 Freshers | Mass Hiring for Support Engineer 1

Freshers Recruitment; Bengaluru; On-site; INR 420,000 - 680,000; Full time

Job summary

Oracle Recruitment 2026 is seeking a Support Engineer 1 in Bangalore for freshers with 0-2 years of experience. The role involves customer support, basic troubleshooting, and documenting solutions. Bachelor’s degree in BE/BTech is required, and candidates must be ready to learn Oracle products and collaborate with teams.

The position is onsite in Bangalore with opportunities to grow in technical skills and process improvement, aligned to standard Oracle support practices.

Qualifications

• B.E./B.Tech in a relevant discipline as required.
• Basic understanding of technical troubleshooting and problem-solving.
• Good communication skills and ability to work with customers and internal teams.

Responsibilities

• Act as a point of contact for customers and respond to technical queries via phone or email.
• Provide technical assistance for Oracle products and troubleshoot basic problems.
• Maintain documentation and update knowledge base as issues are resolved.
• Escalate complex issues to senior engineers when needed.
• Support internal teams and learn to use automation and modern tools.

Skills

Troubleshooting basics

Customer communication

Technical support

Education

BE/BTech

Job description

Oracle Recruitment 2026 Freshers Details

Particulars

Details

Company Oracle

Job Role Support Engineer 1

Job Type IT Jobs

Qualification B.E./B.Tech

Experience 0-2+ Years

Salary/CTC Best in Industry

Job Location Bangalore

Last Date to Apply As Soon As Possible

Oracle Recruitment 2026 – Eligibility Criteria

Candidates interested in the Oracle Support Engineer 1 position should meet the following requirements:

• Candidates should have completed B.E./B.Tech in a relevant discipline.


• Applicants with 0-2+ years of experience are eligible.


• Candidates should have a basic understanding of technical troubleshooting and problem-solving.


• Good communication skills and the ability to work with customers and internal teams will be beneficial.

Oracle Support Engineer 1 – Roles and Responsibilities

As a Support Engineer 1, the selected candidate will primarily work on customer support, technical troubleshooting, issue resolution, and documentation. The major responsibilities include:

• Act as a point of contact for customers and respond to their technical queries through phone, email, or other communication channels.


• Provide technical assistance for assigned Oracle products.


• Troubleshoot basic technical problems and work toward resolving customer issues.


• Maintain a positive relationship with customers and ensure their concerns are addressed properly.


• Technical Problem Solving


• Investigate technical issues reported by customers and work toward identifying suitable solutions.


• Research, reproduce, and test reported problems with appropriate guidance.


• Follow up with customers regarding open service requests and communicate the progress or resolution.


• Escalate complicated technical issues to the appropriate teams when required.


• Work with senior engineers and experienced team members to help resolve routine product, reliability, and maintenance issues.


• Documentation and Knowledge Sharing


• Keep service requests and product-related documentation updated throughout the resolution process.


• Use existing troubleshooting guides and Knowledge Base resources when working on customer issues.


• Gradually learn to create troubleshooting guides and Knowledge Base articles based on resolved problems.


• Maintain clear records of technical activities and solutions.


• Technical Development


• Develop a better understanding of Oracle's products and the environments in which customers use them.


• Assist internal teams and other stakeholders in handling different customer situations.


• Learn to use automation and modern tools, including AI-assisted solutions, to identify the possible root causes of common technical problems.


• Suggest improvements to existing support processes and workflows based on customer feedback and operational experience.


• Performance Management


• Monitor assigned support activities and performance metrics.


• Complete support-related tasks within the expected timelines with appropriate guidance.

Additional Responsibilities

Depending on business requirements, the selected candidate may also be involved in:

• Providing verbal and written translation support for technical and non-technical customer queries.


• Handling assigned tasks according to project requirements and timelines.


• Prioritizing work based on changing business requirements and available resources.

Core Responsibilities

• Planning and Execution


• Candidates will be expecte to complete assigned tasks within the given timelines. They will also need to follow instructions, manage priorities, and adapt when project requirements or timelines change.


• The role involves working closely with team members, senior engineers, stakeholders, and customers. Candidates will gradually develop an understanding of business and customer requirements while contributing to common team goals.


• Problem Solving


• The selected candidates will follow standard troubleshooting procedures to identify common problems. More complex issues will be escalated to senior team members or relevant technical teams.


• Oracle employees are expected to keep developing their technical knowledge and skills. Candidates will learn new tools, technologies, and industry practices through training, feedback, and hands-on experience.


• Process Improvement


• The role also provides an opportunity to identify ways to make support processes, workflows, and procedures more efficient and effective.

Conclusion

Oracle Recruitment 2026 is a good opportunity for B.E./B.Tech graduates who are interested in technical support and want to build a career in the IT industry. The Support Engineer 1 position offers candidates an opportunity to work with customers, develop troubleshooting skills, learn Oracle products, and gain experience with modern support technologies.

FAQs for Oracle Hiring 2026

1. What is the job role offered in Oracle Recruitment 2026?

Oracle is hiring for the Support Engineer 1 position.

2. What is the qualification required for Oracle Support Engineer 1?

Candidates should have a B.E./B.Tech degree in a relevant field.

3. Can freshers apply for Oracle Recruitment 2026?

Yes. Candidates with 0 years of experience can apply, while applicants with up to 2+ years of experience may also be considered.

4. Where is the Oracle Support Engineer 1 job located?

The job location mentioned for this position is Bangalore.

5. How can I apply for Oracle Recruitment 2026?