Oracle Fresher Recruitment 2026 – Support Engineer

Placementdriveinsta; Bengaluru; On-site; INR 500,000 - 800,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Learning and development

Inclusive workplace

Job summary

Oracle Bengaluru is hiring an IC1 Support Engineer 1 for 0–2 years of experience. The role is a technical, customer-facing position involved in troubleshooting, diagnosing, and resolving issues across Oracle product modules.

You will work with engineering and escalation teams to deliver high-quality service. Candidates must be fluent in English, legally eligible to work in India, and hold a technical degree in CS/IT/Electronics or related field.

Qualifications

• 0–2 years of experience; freshers encouraged.
• Technical background in CS/IT/Electronics or related field.
• Fluent English – reading, writing and speaking.
• Authorized to work in India; no visa sponsorship provided.
• No security clearance required.

Responsibilities

• Serve as the primary contact for enterprise clients via phone, email and portals.
• Isolate and troubleshoot client-side application issues across Oracle modules.
• Recreate conditions in sandbox environments to identify bugs.
• Build proactive relationships with enterprise clients to drive satisfaction.
• Deliver post-sales support and product-related inquiries.
• Follow Oracle’s support procedures and SLA guidelines.
• Collaborate with engineering, product and escalation teams to resolve issues.
• Use AI-assisted tools and knowledge base to improve diagnosis.

Skills

Analytical thinking

Customer-facing

English communication

Independent work

Troubleshooting

Sandbox testing

Education

B.E./B.Tech./B.Sc. in CS/IT/Electronics

Tools

CRM systems

Support platforms

Job description

Oracle Fresher Recruitment 2026 – Support Engineer 1 | Bengaluru | 0 to 2 Years of Experience

Strong freshers with 0–2+ years of experience, fluency in English, and authorized to work in India are welcome to apply for this IC1 Support Engineer 1 role at Oracle’s Bengaluru office. The role is a technical customer‑facing position that involves troubleshooting, diagnosing, and resolving issues across Oracle’s product ecosystem.

Responsibilities

• Serve as the primary contact point for enterprise clients via phone, email, and support portals.
• Isolate and troubleshoot client‑side application issues across assigned Oracle modules.
• Recreate customer technical conditions in sandbox environments to identify bugs and system behavior.
• Build and maintain proactive relationships with enterprise clients to drive satisfaction.
• Deliver post‑sales support and solutions for product questions and non‑technical inquiries.
• Follow Oracle’s support procedures, policies, and SLA guidelines to ensure high‑quality service.
• Collaborate with internal engineering, product, and escalation teams to resolve complex issues.
• Use AI‑assisted tools and Oracle’s internal knowledge base to improve diagnosis accuracy.

Eligibility Criteria

• 0 to 2+ years of experience – freshers with strong technical analytical ability are encouraged.
• A technical background in B.E./B.Tech./B.Sc. in Computer Science, IT, Electronics, or related field.
• Strict fluency in English – reading, writing, and speaking.
• Valid legal authorization to work in India; no visa sponsorship is provided.
• No security clearance required.

Skills Required

Technical Skills

• Foundational understanding of enterprise software, database systems, or Oracle product modules.
• Basic troubleshooting and diagnostic ability for application‑level and system‑level problems.
• Comfort working in sandbox or test environments to replicate and analyze issues.
• Familiarity with ticketing systems, CRM tools, or support platforms is an advantage.

Soft Skills

• Strong analytical thinking and composure under time‑bound customer situations.
• Ability to work independently with minimal guidance.
• Professional relationship management skills for global enterprise client interaction.
• Strong English communication skills – reading, writing, speaking.

Salary & Benefits

• Expected CTC for freshers: ₹5–8 LPA (industry standard, not officially confirmed).
• Comprehensive health, medical, and life insurance for employees and eligible family members.
• Retirement and savings plan options.
• Employee volunteer and community involvement programs.
• Access to Oracle’s internal learning and development ecosystem, including certifications and upskilling.
• A genuinely inclusive workplace – Oracle is an Equal Employment Opportunity Employer and supports accessibility accommodations.

Equal Employment Opportunity

Oracle is an Equal Employment Opportunity Employer and actively supports accessibility accommodations at every stage of the hiring process.