Oracle Fusion Cloud Enterprise Asset Management (EAM) Consultant

dotSolved Systems Inc.; Hyderabad; Híbrido; INR 1.200.000 - 1.800.000; Jornada completa

Descripción de la vacante

dotSolved Systems Inc. seeks an Oracle Fusion Cloud EAM Functional Consultant to deliver BAU support, incident-to-resolve activities, and continuous improvements across global operations. You will troubleshoot, document processes, and enable users while coordinating with IT and vendor teams.

The role requires 5+ years of EAM experience, strong communication, and the ability to drive change through testing and user training within a hybrid delivery model.

Formación

• Minimum 5 years of hands-on functional experience with Oracle Fusion Cloud EAM, including Incident to Resolve processes.
• Experience in asset management, maintenance planning & execution, and work order processes.
• Strong troubleshooting, analytical, and documentation skills.
• Experience in support engagements or managed services, including incident, problem, and change management.
• Excellent communication for user support and stakeholder management.

Responsabilidades

• Provide comprehensive functional support for Oracle Fusion Cloud EAM focusing on Incident to Resolve processes.
• Analyze and resolve user incidents, system issues, and service requests with SLA adherence.
• Conduct root cause analysis and coordinate with Oracle Support for complex challenges.
• Support asset lifecycle management from incident creation to resolution and closure.
• Participate in testing for quarterly releases and upgrades.
• Lead user training and create functional documentation.

Conocimientos

Oracle Fusion Cloud EAM

Incident to Resolve

BAU Support

Troubleshooting

Documentation

User Enablement

Stakeholder Management

Training Delivery

Educación

Engineering/IT degree

Herramientas

ServiceNow

JIRA

Remedy

Descripción del empleo

Position - Oracle Fusion Cloud Enterprise Asset Management (EAM)
Exp – 5+ Years
Location – Chennai/Hyderabad/Pune/Gurgaon/Bangalore - Hybrid
Shift timing - 2.00PM to 11.00PM IST

About the role

We are seeking an accomplished Oracle Fusion Cloud Enterprise Asset Management (EAM) – Incident to Resolve Functional Consultant for a support engagement. The ideal candidate will have over 5 years of functional experience specifically in EAM and Incident to Resolve processes within the Oracle Fusion Cloud environment. The focus will be on providing business-as-usual (BAU) support, system troubleshooting, ongoing improvements, and user enablement for the EAM suite and related modules across global operations.

Key Responsibilities

• Application Support & Troubleshooting
  • Provide comprehensive functional support for Oracle Fusion Cloud EAM, focusing on Incident to Resolve processes, including maintenance requests, work order management, asset tracking, preventive maintenance, and failure analysis.
  • Analyze and resolve user-raised incidents, system issues, and service requests in line with agreed SLAs.
  • Conduct root cause analysis for recurring issues and work with technical teams and Oracle Support for complex/systemic challenges.
  • Support asset lifecycle management, from incident creation and assessment through resolution and closure.
• System Enhancements & Change Management
  • Assess and implement minor enhancements and configuration updates in line with evolving business requirements.
  • Participate in testing activities (unit, integration, regression, UAT) for Oracle quarterly releases, upgrades, and new feature roll-outs.
  • Support interfaces/integrations with related modules, such as Inventory, Procurement, Projects, and Supply Chain applications.
• Documentation & User Training
  • Create and maintain user manuals, functional specifications, process documentation, and quick reference guides for Incident to Resolve processes.
  • Lead training sessions and knowledge transfer workshops for business users and support staff.
• Stakeholder Engagement & Communication
  • Act as the primary contact for business users seeking EAM functional support, ensuring effective communication and follow-up for incident resolution, enhancements, and process queries.
  • Collaborate closely with business process owners, IT, operations, and vendor/partner teams to address issues and ensure end-to-end process efficiency.
• Continuous Improvement & Best Practices
  • Proactively identify process gaps and system improvement opportunities, leveraging best practices and the latest Oracle Cloud EAM enhancements.
  • Recommend process optimizations for asset reliability, maintenance scheduling, and data quality within the EAM suite.
  • Stay current on Oracle Fusion Cloud updates and their impact on EAM and cross-functional processes.

Required Skills & Qualifications

• Bachelor’s or master’s degree in engineering, Supply Chain, Business, Information Technology, or related field.
• Minimum of 5 years’ hands‑on functional experience with Oracle Fusion Cloud EAM, including direct exposure to Incident to Resolve processes.
• Comprehensive understanding of asset management, maintenance planning & execution, incident management, preventive maintenance, and work order processes.
• Strong troubleshooting, analytical, and documentation skills.
• Experience working in support engagements or managed services, including incident, problem, and change management.
• Excellent communication skills for user support, stakeholder management, and cross-team collaboration.
• Oracle Cloud EAM certification (preferred, not mandatory).

Preferred Skills

• Experience with related Oracle Fusion Cloud modules (Inventory, Procurement, Projects, Supply Chain).
• Familiarity with enterprise support tools (ServiceNow, JIRA, Remedy, etc.) and ITIL best practices.
• Exposure to process reengineering, integration points, and reporting/dashboard solutions.
• Managed services or Application Maintenance & Support (AMS) background.