Oracle Fusion Cloud Enterprise Asset Management (EAM)

Buxton Consulting; Hyderabad, Pune District, Bengaluru; Hybrid; INR 1.500.000 - 2.500.000; Vollzeit

Zusammenfassung

Buxton Consulting in Hyderabad, India is seeking an experienced Oracle Fusion Cloud Enterprise Asset Management (EAM) functional consultant for a support engagement. The role emphasizes Incident to Resolve, BAU support, system troubleshooting, and improvements across the EAM suite for global operations.

The candidate should have 5+ years’ hands-on EAM experience, strong stakeholder communication, and be capable of user enablement, testing, and knowledge transfer while aligning with Oracle Cloud

Qualifikationen

• Bachelor’s or Master’s degree in Engineering, Supply Chain, Business, Information Technology, or related field.
• Minimum of 5 years’ hands-on functional experience with Oracle Fusion Cloud EAM, including Incident to Resolve.
• Comprehensive understanding of asset management, maintenance planning & execution, incident management, preventive maintenance, and work order processes.
• Strong troubleshooting, analytical, and documentation skills.
• Experience in support engagements or managed services (incident, problem, change).
• Excellent communication skills for user support and stakeholder management.
• Oracle Cloud EAM certification (preferred, not mandatory).

Aufgaben

• Provide functional support for Oracle Fusion Cloud EAM with Incident to Resolve and BAU activities.
• Analyze and resolve user incidents, system issues, and service requests per SLAs.
• Perform root cause analysis and coordinate with Oracle Support for complex issues.
• Support asset lifecycle management from incident creation to closure.
• Implement minor enhancements and configuration updates per business requirements.
• Participate in testing for quarterly releases, upgrades, and new features.
• Create documentation and user guides; conduct training sessions.

Kenntnisse

Oracle Fusion Cloud EAM

Incident to Resolve

Asset management

Troubleshooting

Communication skills

ITIL / process improvement

Oracle Cloud EAM certification

Ausbildung

Bachelor’s or Master’s degree in Engineering, Supply Chain, Business, IT

Tools

ServiceNow

JIRA

Remedy

Jobbeschreibung

Position - Oracle Fusion Cloud Enterprise Asset Management (EAM)

Exp 5+

We are seeking an accomplished Oracle Fusion Cloud Enterprise Asset Management (EAM) – Incident to Resolve Functional Consultant for a support engagement. The ideal candidate will have over 5 years of functional experience specifically in EAM and Incident to Resolve processes within the Oracle Fusion Cloud environment. The focus will be on providing business-as-usual (BAU) support, system troubleshooting, ongoing improvements, and user enablement for the EAM suite and related modules across global operations.

Key Responsibilities

• Application Support & Troubleshooting:
  • Provide comprehensive functional support for Oracle Fusion Cloud EAM, focusing on Incident to Resolve processes, including maintenance requests, work order management, asset tracking, preventive maintenance, and failure analysis.
  • Analyze and resolve user-raised incidents, system issues, and service requests in line with agreed SLAs.
  • Conduct root cause analysis for recurring issues and work with technical teams and Oracle Support for complex/systemic challenges.
  • Support asset lifecycle management, from incident creation and assessment through resolution and closure.
• System Enhancements & Change Management:
  • Assess and implement minor enhancements and configuration updates in line with evolving business requirements.
  • Participate in testing activities (unit, integration, regression, UAT) for Oracle quarterly releases, upgrades, and new feature roll-outs.
  • Support interfaces/integrations with related modules, such as Inventory, Procurement, Projects, and Supply Chain applications.
• Documentation & User Training:
  • Create and maintain user manuals, functional specifications, process documentation, and quick reference guides for Incident to Resolve processes.
  • Lead training sessions and knowledge transfer workshops for business users and support staff.
• Stakeholder Engagement & Communication:
  • Act as the primary contact for business users seeking EAM functional support, ensuring effective communication and follow-up for incident resolution, enhancements, and process queries.
  • Collaborate closely with business process owners, IT, operations, and vendor/partner teams to address issues and ensure end-to-end process efficiency.
• Continuous Improvement & Best Practices:
  • Proactively identify process gaps and system improvement opportunities, leveraging best practices and the latest Oracle Cloud EAM enhancements.
  • Recommend process optimizations for asset reliability, maintenance scheduling, and data quality within the EAM suite.
  • Stay current on Oracle Fusion Cloud updates and their impact on EAM and cross-functional processes.

Required Skills & Qualifications

• Bachelor’s or Master’s degree in Engineering, Supply Chain, Business, Information Technology, or related field.
• Minimum of 5 years’ hands-on functional experience with Oracle Fusion Cloud EAM, including direct exposure to Incident to Resolve processes.
• Comprehensive understanding of asset management, maintenance planning & execution, incident management, preventive maintenance, and work order processes.
• Strong troubleshooting, analytical, and documentation skills.
• Experience working in support engagements or managed services, including incident, problem, and change management.
• Excellent communication skills for user support, stakeholder management, and cross-team collaboration.
• Oracle Cloud EAM certification (preferred, not mandatory).

Preferred Skills

• Experience with related Oracle Fusion Cloud modules (Inventory, Procurement, Projects, Supply Chain).
• Familiarity with enterprise support tools (ServiceNow, JIRA, Remedy, etc.) and ITIL best practices.
• Exposure to process reengineering, integration points, and reporting/dashboard solutions.
• Managed services or Application Maintenance & Support (AMS) background.