Oracle EBS SCM Techno-Functional Consultant

Litmus7; Bengaluru; On-site; INR 2,500,000 - 4,200,000; Full time

Job summary

Litmus7 in Bengaluru is seeking an experienced Oracle EBS SCM Techno-Functional Consultant to join our global support team. You will drive end-to-end incident resolution, triage issues, and analyze defects across Order Management, Inventory, Purchasing, Shipping, and Planning within R12.2.x.

The role requires deep functional knowledge paired with strong technical troubleshooting, including PL/SQL, Oracle Forms/Reports, BI Publisher, and SOA/OSB integrations with external platforms.

Qualifications

• Strong domain knowledge in SCM processes—Order Management, Procurement, Fulfillment, Inventory.
• Experience with Oracle EBS SCM modules and integrated environments.
• Proven ability to troubleshoot complex PL/SQL, forms/reports, and workflows.
• Familiarity with cross-functional SCM-Finance-Retail support and data integrity.

Responsibilities

• Serve as primary contact for Oracle SCM modules (Order Mgmt, Inventory, Purchasing, Shipping, Planning).
• Triaging issues, analyzing business process deviations, and guiding fixes.
• Collaborate with users and fulfillment teams to ensure process continuity.
• Resolve technical issues in custom objects, interfaces, and concurrent programs.
• Support period-close and quarter-close operations with timely issue resolution.

Skills

Supply Chain

Oracle EBS SCM

PL/SQL

BI Publisher

Workflow Builder

SOA/OSB integrations

ITIL awareness

SOX compliance

Troubleshooting

Tools

ServiceNow

SOA Suite

OSB

Job description

Experience - 6 plus years

Role Summary

We are seeking an experienced Oracle EBS SCM Techno-Functional Consultant to join our global support team. This role is responsible for end-to-end incident resolution, issue triaging, defect analysis, and ensuring seamless operation of core SCM processes within Oracle E-Business Suite R12.2.x. The ideal candidate should possess deep functional process knowledge combined with strong technical troubleshooting skills, especially in complex, integrated environments involving WMS, 3PLs, and external platforms.

Key Responsibilities

Functional Support:

• Serve as the primary point of contact for Oracle SCM modules including Order Management, Inventory, Purchasing, Shipping, and Planning.
• Troubleshoot and resolve functional issues such as incomplete orders, failed shipments, PO errors, and planning exceptions.
• Analyze business process deviations and data inconsistencies impacting Order-to-Cash (O2C) and Procure-to-Pay (P2P) flows.
• Collaborate closely with business users, planners, and fulfillment teams to provide proactive support and process continuity.
• Participate in issue triage bridges, identify workarounds, and validate business-impacting fixes.
• Support period-close and quarter-close operations, ensuring timely resolution of critical issues.

Technical Support

• Investigate and resolve technical issues in custom objects, interfaces, workflows, and concurrent programs.
• Perform code analysis of PL/SQL packages, Oracle Forms/Reports, BI Publisher outputs, and workflows to identify root causes.
• Troubleshoot SOA/OSB middleware-based integrations with external platforms such as HighJump WMS, 3PLs, B2B, and eCommerce systems.
• Work with DBAs and infrastructure teams for performance tuning, concurrent request delays, and database-level investigations.
• Apply approved scripts for data correction in compliance with change control policies.
• Document root causes and develop knowledge base articles for repeat issue prevention.

Functional Proficiency

Required Skills & Experience:

• Strong domain knowledge in Supply Chain business processes—Order Management, Procurement, Fulfillment, Inventory, Advanced Pricing.
• Familiarity with SCM setups, transaction flows, and approval workflows within Oracle EBS.
• Experience in cross-functional support (SCM-Finance-Retail) and managing upstream/downstream process impacts.

Technical Expertise

• Proficiency in PL/SQL, Oracle Reports, Forms, BI Publisher, and Workflow Builder.
• Strong troubleshooting skills for customizations, interfaces, and concurrent program failures.
• Experience with integration troubleshooting via SOA Suite, OSB, and file/API-based interfaces (XML, JSON, UCM).
• Understanding of Oracle application architecture, concurrent manager performance, and logging/debugging tools.

Tooling & Compliance

• Hands-on experience with ServiceNow (or similar ITSM tools) for ticket lifecycle, incident, and change management.
• Familiarity with ITIL processes, including Incident, Problem, and Change Control.
• Comfortable working in SOX-compliant environments with strict access control and audit requirements.
• Strong documentation and communication skills for global stakeholder interaction.