Oracle EBS SCM Offshore Lead

Litmus7; Ernakulam; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Litmus7 seeks an experienced Oracle EBS SCM Techno-Functional Consultant to enhance support for SCM processes. Responsibilities include troubleshooting and incident resolution for Oracle SCM modules, ensuring seamless operations, and leading critical issue resolutions.

The ideal candidate will possess strong domain knowledge in Supply Chain processes and a solid technical background, especially in PL/SQL and Oracle EBS. This role requires collaboration with various teams and stakeholders for effective resolution in a dynamic environment.

Qualifications

• 10+ years of experience in Supply Chain business processes.
• Strong domain knowledge in Order Management, Procurement, and Fulfillment.
• Proficiency in PL/SQL, Oracle Reports, and debugging tools.

Responsibilities

• Serve as primary contact for Oracle SCM modules.
• Troubleshoot and resolve issues in Order-to-Cash and Procure-to-Pay flows.
• Support period-close operations and lead troubleshooting of major incidents.

Skills

Supply Chain business processes

PL/SQL

Oracle Reports

ServiceNow

Troubleshooting

Tools

Oracle EBS

SOA Suite

ITSM tools

Job description

Role Summary

We are seeking an experienced Oracle EBS SCM Techno-Functional Consultant to join our global support team. This role is responsible for end-to-end incident resolution, issue triaging, defect analysis, and ensuring seamless operation of core SCM processes within Oracle E-Business Suite R12.2.x. The ideal candidate should possess deep functional process knowledge combined with strong technical troubleshooting skills, especially in complex, integrated environments involving WMS, 3PLs, and external platforms.

Experience

10 plus years

Key Responsibilities

• Serve as the primary point of contact for Oracle SCM modules including Order Management, Inventory, Purchasing, Shipping, and Planning.
• Troubleshoot and resolve functional issues such as incomplete orders, failed shipments, PO errors, and planning exceptions.
• Analyze business process deviations and data inconsistencies impacting Order-to-Cash (O2C) and Procure-to-Pay (P2P) flows.
• Collaborate closely with business users, planners, and fulfillment teams to provide proactive support and process continuity.
• Participate in issue triage bridges, identify workarounds, and validate business-impacting fixes.
• Support period-close and quarter-close operations, ensuring timely resolution of critical issues.

Technical Support

• Investigate and resolve technical issues in custom objects, interfaces, workflows, and concurrent programs.
• Perform code analysis of PL/SQL packages, Oracle Forms/Reports, BI Publisher outputs, and workflows to identify root causes.
• Troubleshoot SOA/OSB middleware-based integrations with external platforms such as HighJump WMS, 3PLs, B2B, and eCommerce systems.
• Work with DBAs and infrastructure teams for performance tuning, concurrent request delays, and database-level investigations.
• Apply approved scripts for data correction in compliance with change control policies.
• Document root causes and develop knowledge base articles for repeat issue prevention.

Service Delivery

• Independently lead troubleshooting of major incidents actively and quickly in real-time scenarios and take decisions based on business criticality and technical assessment.
• Identify application level technical risks and dependencies; work towards resolving them.
• Quickly learn and adapt to client environment, processes and tools, and start adding value in 3-4 weeks.
• Lead P1, P2 bridge calls from the techno-functional resolution perspective.

Required Skills & Experience

• Strong domain knowledge in Supply Chain business processes—Order Management, Procurement, Fulfillment, Inventory, Planning etc.
• Familiarity with SCM setups, transaction flows, and approval workflows within Oracle EBS.
• Experience with cross-functional support (SCM-Finance-Retail) and managing upstream/downstream process impacts.
• Proficiency in PL/SQL, Oracle Reports, Forms, BI Publisher, and Workflow Builder.
• Strong troubleshooting skills for customizations, interfaces, and concurrent program failures.
• Experience with integration troubleshooting via SOA Suite, OSB, and file/API-based interfaces (XML, JSON, UCM).
• Understanding of Oracle application architecture, concurrent manager performance, and logging/debugging tools.
• Hands‑on experience with ServiceNow (or similar ITSM tools) for ticket lifecycle, incident, and change management.
• Familiarity with ITIL processes, including Incident, Problem, and Change Control.
• Comfortable working in SOX-compliant environments with strict access control and audit requirements.
• Strong documentation and communication skills for global stakeholder interaction.